Field Service Technician I

SICK, Inc. - San Francisco, CA (30+ days ago)3.5


This is a remote position ideally located in the West Coast.

POSITION SUMMARY:
This position has primary responsibility for the install and support of SICK products throughout North America.

RESPONSIBILITIES:
Provide amazing customer service by effectively managing customer expectations.

Introduce, implement, and support various LifeTime Service programs.

Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.

Make electrical connections of SICK equipment.

Configure SICK products utilizing laptop and configuration software.

Provide onsite commissioning of installed equipment following established criteria.

Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed.

Must be able to properly troubleshoot, diagnose, and replace SICK equipment.

Regular attendance and timeliness.

Provide accurate and timely service reports, time cards, and travel expenses.

Attend required training sessions as assigned

Carry out other duties and responsibilities as may be assigned or required.

QUALIFICATIONS:
Education and Experience

Two year college degree is preferred.

0 – 3 years of prior field service experience

Other Qualifications

This is a travel position and will require domestic and international travel upwards of 85% of time.

Strong communication, organizational and interpersonal skills.

Computer proficiency with Microsoft and Internet applications.

Ability to add, subtract, multiply and divide

Ability and willingness to work alternative schedules including weekend, and on-call hours as needed

Legally permitted to work in the United States

Ability to work in a general office environment

CORE COMPETENCIES:
Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships

POSITIONAL COMPETENCIES:
Technical Learning

Functional/Technical Skills

Learning on the fly

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we’re the place for you! SICK, Inc. has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V