Store Manager - Comcast Xfinity Store - Factoria, WA

Comcast - Bellevue, WA3.7

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Military Experience Welcome!Benefits for New Hires start Day 1.Job Summary: The Store Manager role within the Customer Service Center Channel will be a key position for the growing Retail Program within Comcast. Primary responsibilities include leading operational excellence in your designated store(s), driving sales activity and incremental revenue growth in retail stores, and building and nourishing strong partnerships with Comcast's retail and leadership teams. This role is also responsible for training, coaching, and educating retail employees on Comcast's competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. As the Store Manager, this individual will be instrumental in supporting the success of their own retail employees.The Store Manager will translate regional goals into challenging, yet exciting, goals for each of the retail stores. Observe store Retail employees' sales techniques and customer interactions, and coach employees on effective sales strategies.Create a culture that entices both employees and customers alike, and one that is a rewarding experience for all who are involved. The Store Manager will champion the development and delivery of optimal customer service strategies while achieving key performance indicator objectives. Additionally, this position will seek opportunities that continue to grow the store, identify performance gaps on both large and small scales, and implement effective tactics that yield positive results. The ideal candidate for this role will have retail sales management experience, with demonstrated skills in leading growth in all areas that are pertinent to the business, including but not limited to: sales, revenue, customer satisfaction, and employee engagement. Travel will be required, as well as ability to work a flexible schedule that supports retail hours (nights, weekends and holidays), as required.Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences- Win as a team-make big things happen by working together and being open to new ideas- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and our communitiesTasks: - Evaluates current processes, procedures, and overall efforts for improvement and innovation.- Communicates business initiatives, sales, service, performance standards, and goals.- Works with senior management to improve the cost-effectiveness of the operations.- Follows and administers cash handling policies and procedures.- Works with team to ensure excellence in customer service with every customer contact.- Motivates Representatives to achieve sales and compliance results; conducts routine office visits and audits.- Other duties and responsibilities as assigned.- Consistent exercise of independent judgment and discretion in matters of significance.- Regular, consistent and punctual attendance.- Must be able to work nights and weekends, variable schedule(s) as necessary.Requirements: - Education Level: Bachelor's Degree or Equivalent- Years' Experience: Generally requires 6-9 years' related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer