You will serve as a Field Operations Specialist for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Field Operations Center East - FOCE in Atlanta, Georgia. This position is responsible for leading the disaster field activities and staff assigned to support the ODA loan program for homeowners, renters, businesses of all sizes, private and non-profit organizations.
As a Field Operations Specialist at the GS-0301-12, some of your typical work assignments may include:
Oversees and coordinates the activities of all SBA disaster staff assigned to the disaster.
Assesses the staffing needs and adjusts the staffing at various locations, responds to personnel issues that arise, consults with Human Resources (HR), and assures that adequate supplies and equipment are provided to each location.
Gathers information to support planning and decision making and disseminates this information to Field Operations management to facilitate in providing response and recovery assistance most effectively.
Specifically communicates program, policy, and procedural information to Team Leads and Customer Service Representatives (CSR's) and assures timely implementation of changes, clarifications or corrections.
Plans, develops, delivers, and evaluates a variety of training presentations for Disaster employees.
Prepares after-action reports and makes recommendations for change based on analysis; attends meetings as assigned.
This is a Cadre position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years.
Travel may be for an extended period with little or no advance notice. Travel expenses are compensated based on SBA policy and Federal regulations.
In order to respond quickly and efficiently to disaster victims, substantial compensated hours up to seven days a week and twelve to fourteen hours a day may be required.
If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.
A valid driver's license may be required.
By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
This position is also being announced under Delegated Examining Procedures, announcement # MP-19-010-FOCE- 10363530
FOCE is located in the heart of downtown Atlanta, GA. It is conveniently located near the MARTA train station and near many attractions and restaurants.
75% or less - On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.
Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
U.S. citizenship is required.
You must be able to obtain and maintain a Government travel credit card.
Favorable background investigation and credit check are required.
Credit Score must be at least 500.
You may be required to complete a one-year probationary period.
Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.
You must meet all qualification requirements by the closing date of this announcement.
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-11 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Implementing policies, guidelines, and/or procedures for a disaster or emergency program;
- Leading or overseeing team operations in the field;
- Planning and delivering employee training; and
- Assessing the needs and demands of an operational program and adapting the appropriate mix of resources and skills required to meet those needs.
There is no educational substitution at this grade level.
If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.
For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:
Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
Qualified - an overall basic level of knowledge, skills and abilities related to this position.
Application of Veterans' Preference:
The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.
For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.
Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.
Your qualifications will be evaluated on the following competencies:
Administration and Management, Computer Skills, Leadership, Oral Communication, and Technical Competence
Background checks and security clearance
Public Trust - Background Investigation
Drug test required
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing hours worked per week, dates of employment, and duties performed.
2. Completed Questionnaire
3. Other supporting documents, such as:
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.
Your latest resume submitted for this position will be used for qualification determinations and supersedes previous submissions.
1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.
2. If you are a veteran applying under the Veterans Employment Opportunity Act (VEOA) Appointing Authority or for any other Appointment based on your military service, you must submit a copy of your DD-214 or other proof of creditable service.
3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.