Information Services Specialist-FT 40 Hrs.-Hilltop Branch- YS

Columbus Metropolitan Library - Columbus, OH (30+ days ago)4.1


This is a Youth Services position.

PURPOSE OF JOB:
Responsible for providing reference and programming functions under the guidance of the Manager or Librarian.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Proactively provides a high level of customer service and assists customers through various aspects of utilizing the Library.
Interviews, researches and answers customer questions in person, over the phone, by email, instant messaging, etc. by locating appropriate sources of information using a variety of tools including the Internet.
Provides readers’ advisory to customers (in person and virtually) using appropriate sources of information including knowledge of the collection and electronic resources.
Plans, promotes and presents adult, teen and/or children's programs at the location and off-site.
Trains public and staff on use of Library technologies one-on-one and in classroom settings.

MINIMUM QUALIFICATIONS:
Bachelor’s Degree from an accredited college or university.
Ability to express self effectively and concisely, both orally and in writing.
Ability to effectively present in a variety of formal settings - one on one, group, peers, direct reports, etc. Command attention and manage group process.
Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.
Driver’s license and personal vehicle.

SCHEDULE:
Combination of mornings, afternoons, evenings & weekends, alternating Friday/Saturday. Sundays as assigned.