The Administrative Assistant will create a positive and professional impression of Rose Hill POA and provide outstanding service through answering incoming telephone calls and providing administrative support to Management.
Responsibilities and Duties
The Admin will retrieve incoming calls, answer questions to the degree possible to ensure minimal transferring of callers ranging from requests for standard paperwork, committee documents and community information, routes phone calls to the appropriate POA personnel and guides callers to the appropriate links on our community website when applicable.
The Admin will maintain front office forms, applications and information packets. The admin will be responsible for daily cash flow, ARB permits, scheduling of Colleton Point events, issuing community decals, media outlets, membership directory and real estate requests. The Admin will generate correspondence including owner correspondence, assist in contract preparation, document editing, etc. This can include confidential and sensitive information.
The Admin will assist in creating presentations, document preparation, and other meeting preparation.
To perform the job successfully, an individual should demonstrate the following competencies:
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; responds well to questions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability - Prioritizes and plans work activities; Uses time efficiently; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
The Admin must encompass a high school degree and at least 2 years of experience in an administrative role; must be able to multitask in a dynamic team environment, with little direction, and be detail oriented with strong organization skills. Must possess excellent verbal and written communication skills, a strong sense of customer service with internal and external customers and experience working in a team environment a plus.
Proficient using Microsoft Office Suite (MS Outlook, MS Word, MS Excel, Publisher and MS PowerPoint). Experience using TOPS or other industry standard software a plus.
Job Type: Full-time
Salary: $13.00 to $15.00 /hour
Communication method(s) used: