- High School Diploma or GED
- Call Center
- HIPAA Knowledge
About Reno Orthopedic Clinic
Respect, Optimism, and Compassion are the guiding principles that make Reno Orthopedic Clinic one of the most rewarding privately-owned orthopedic practices to work. Committed to providing excellent patient care since 1958, ROC continues an impressive expansion throughout the Northern Nevada region.
Live, work, and thrive in one of the nation’s foremost growing economies. Reno is ranked by Forbes as one of the top 50 Best Places for Business and Careers. Enjoy all the amenities the Biggest Little City in the World offers, including cultural events and festivals, world class dining, historical museums, the Great Reno Balloon Races, Hot August Nights, Best in the West Rib Cook-off, and much more! Visit www.whyreno.org to learn more.
Reno is easily commutable to some of the best areas and activities in the west - Lake Tahoe,
hiking and camping in the Sierra Nevada mountains, the gold rush town of Virginia City, and is conveniently located near multiple well-known ski resorts.
Hours: Full-time; M-F 8-5
Location: 555 N. Arlington Avenue, Reno, NV 89503
Additional: Competitive hourly wage and benefits
direction of the Scheduling Manager, the Scheduler is responsible for scheduling
patient appointments in coordination with physician protocols.
Answer telephones utilizing multi-line phone system and schedule patient’s appointments appropriately.
Use EMR system to match physician availability with patient’s preferences.
Accurately input patient demographic information such as patient’s name, address, age, date of birth, social security number, occupation, and insurance information.
Communicate as needed with clinical staff about patient concerns and issues related to schedules.
Use customer service principles and techniques to deal with patients calmly and pleasantly.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, and efforts or work conditions associated with the position. It is intended to be an accurate reflection of the general nature and level of the job.
Note: This position does not provide direct patient care.
Education, Knowledge, Skills
High School diploma or GED
Knowledge of HIPAA and OSHA regulations/procedures
Knowledge of customer services principles and practices
Knowledge of patient account management
Skill in maintaining an organized work area
Skill in understanding patient education requirements and effectively sharing the information with the patient and families
Ability to learn Centricity Practice Solution
Ability to work quickly, accurately and independently
Effective and professional communication skills with patients, physicians, staff, and outside vendors
One year of related call center experience and/or training or equivalent combination of education and experience
This position operates in a professional office environment. The noise level is usually moderate.
Physical, Mental, Performance, Environmental Factors
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. See attached for specific factors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. It is not to be construed as an
exhaustive statement of duties, responsibilities or requirements.
Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential job functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
RENO ORTHOPEDIC CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER
Only those most qualified will be contacted for an interview.
ROC participates in E-Verify. E-Verify is an internet-based system that compares the information that you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.
For over 50 years Reno Orthopedic Clinic (ROC) has been committed to providing excellent orthopedic care. Our physicians are nationally recognized leaders and teachers that provide industry leading solutions for patients of all ages and lifestyles in our specialty centers that include Foot & Ankle, Spine & Pain Care, Fracture & Trauma, Hand & Upper Extremity, Joint Replacement, and Sports Medicine. We offer x-ray and MRI imaging, physical and occupational therapy, a surgery center, and Orthopedic urgent care for the convenience of our patients.