Job Description Summary
The Associate Order Settlement individual will maximize Accounts Receivable working capital opportunities by providing order settlement-based customer service that reduces the cycle time and the number of customer contact points required to collect disputed invoices, deductions and promotion claims due for assigned trade customers and will receive work direction from the assigned Order Settlement Team Leader. The position will be the initial clearinghouse for all past due invoices, promotion claims processed, and deductions taken for assigned trade customers. Following appropriate research and analysis, all deductions will then be assigned to appropriate area of responsibility (Sales, Logistics, or Customer Financial Services).
Main Challenges of the position are:
Some external customers can be difficult to make contact with, and often have opposing views on how a given invoice or deduction dispute should be resolved.
Perfect information/documentation is not always readily available making some discrepancies difficult to defend/settle.
Trade promotion claim activity must be handled promptly to ensure that the customer’s promotion deduction or payment request is satisfactorily resolved.
Researching and assigning unidentified deductions to the correct responsibility area.
Ensure customer information and reports are properly maintained and organized to support communication with our internal and external customers.
Responsibilities must be completed in accordance with applicable procedures, policies and CFI’s.
Provide information to Sales and Logistics contacts and provide them information/trends to be shared with the customer.
Research and resolve order settlement disconnects, past due invoices, deductions, on account cash, etc., to ensure working capital objectives are met.
Assist with the management of the Customer Financial Services telephone queue and general inbox which would include, but is not limited to, inquiries from customers, customer service, sales, etc.
Build and maintain loyal relationships with all customers served.
Monitor customer account activity so that negative trends in order settlement performance are recognized and addressed with customer and business management.
Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements.
Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers.
Report to the CFS Team leader whenever corporate financial policies or instructions are not being followed, or appear inappropriate, inadequate, or out of date.
Communicate fully with superiors, subordinates, and others who have a need to know.
Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; clear, yet responsive.
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both individual and team contributions to achieve desired business results.
Associate's degree or equivalent professional experience
Strong communication skills (Verbal and Written)
Good computer skills and familiarity with Microsoft Suite
Credit, Collection, A/R experience
SAP or equivalent ERP experience
Two years Business to Business experience
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
If you are a current employee of Avanos or Halyard Health, please apply here .