Interim Housing Manager

LA FAMILY HOUSING - North Hollywood, CA (30+ days ago)3.5


SUMMARY OF THE ORGANIZATION

LA Family Housing is a leader in homeless services and affordable housing development in Los Angeles. We believe that everyone deserves the dignity of a home and are invested in innovative solutions to ensure their long-term stability. With 35 years of experience, we know what works to end homelessness in people’s lives: an individualized approach that combines housing options with supportive services. Our commitment to best practice impacts more than 7,300 people each year, and our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. Our growing portfolio of 26+ properties expand enables access for vulnerable groups to permanent homes and our services are helps them overcome their barriers to overall well-being.

We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately, move more people home, together. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

SUMMARY OF RESPONSIBILITIES

The Interim Housing Manager is responsible for managing connection to and supervision of interim housing provided to participants including motels, partner agencies and LAFH run interim housing locations. This position requires extensive coordination with multiple components within LAFH teams (e.g. Resident Advocates to ensure a safe, productive environment is maintained, Housing Navigation Managers, Mental Health Social Workers and Housing Navigators efforts in working with participants) and partner agencies to facilitate optimum outcomes for participants moving into permanent housing.

SPECIFIC DUTIES

  • Manage LAFH Resident Advocates at interim housing locations. This includes, but is not limited to supervision, evaluations, hiring, training, discipline and termination
  • Supervise and provide training and support for Resident Advocates including crisis intervention strategies/trauma informed care/mandated reporting/room inspections/collaboration with housing navigation
  • Ensure that Resident Advocates are assisting participants in following the goals of their housing plan in conjunction with the Housing Navigation team
  • Review and respond to complaints and incident reports (with direction of supervisor when necessary). Provide support and direction to staff as needed
  • Co-lead RA monthly meeting to address concerns and questions
  • Co-Lead monthly house meetings
  • Conduct annual/ongoing performance review and feedback for direct reports
  • Manage relationships with interim housing partners including, but not limited to, Hope of the Valley, Ascensia, San Fernando Valley Rescue Mission, Department of Mental Health, Department of Health Services, Veterans Affairs, and area motels
  • Review each of the Daily Activity Reports, follow up on all incident reports as appropriate and ensure that staff are completing DAR appropriately
  • Monitor RA completion of Clarity Notes
  • Oversee Bed/Room Change Requests and create and deliver Choice Agreements in collaboration with MHSW team
  • Submit vouchers and billing for all interim housing partners efficiently
  • Provide ongoing training to motel providers regarding sign-in sheets, invoicing, reporting etc.
  • Provide daily updates on interim housing availability when necessary, including managing the roster(s) for interim housing locations
  • Maintain the Interim Housing log to track spending accurately
  • Attend agency and community meetings as directed by supervisor
  • Additional tasks, projects and responsibilities as assigned by supervisor

ACCOUNTABILITY AND REVIEW

Position reports to: Director of Interim Housing

Performance review: Annual

DIRECT REPORTS

Number of employees receiving work direction: Eleven – Twenty (11 – 20)

Position titles reporting to position: Resident Advocates

MINIMUM QUALIFICATIONS

KNOWLEDGE AND SKILLS:

  • Knowledge of housing assistance programs including
  • Creative problem-solving skills
  • Must be able to perform extensive charting, electronic data entry and documentation
  • Motivational Interviewing experience preferred
  • Practical knowledge of HMIS preferred
  • Management experience preferred
  • Strong advocacy skills
  • Excellent written and verbal communication skills
  • Ability to work in a team and independently
  • Bilingual: Spanish/English preferred, but not required
  • Maintain and execute confidential information according to HIPPA standards
  • Obtain and maintain CPR/First Aid Certification
  • Ability to pass post offer Tuberculosis (TB) clearances
  • Travel is a regular duty for this position and is required 30% of the time
  • Must have and maintain a valid California Driver’s License and insurance
  • Ability to work a 9/80 work schedule

EDUCATION AND EXPERIENCE:

  • Minimum BA in social services and three years of experience in social services required
  • MSW and experience in an interim housing environment preferred

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:

Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions. Use a personal and/or laptop computer, copy, postage and fax machines. Complete all required forms in personal writing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

BENEFITS

Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 12 Observed Holidays.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local laws.

FAIR CHANCE INITIATIVE

LAFH is in compliance with the Fair Chance Initiative for hiring and will consider qualified applicants with criminal histories.

Job Type: Full-time

Salary: $53,869.00 to $59,768.00 /year

Education:

  • Bachelor's (Required)

License:

  • * Must have and maintain a valid California Driver’s License (Required)