Chase CCB (Consumer & Community Banking) is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. Our ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The online and mobile channels for Chase CCB currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US.
The Scrum Master role will work as part of the CCB Digital Account Originations team, which is chartered with managing the technology capabilities driving new account origination experiences across web, mobile and API channels. This team is at the forefront of the ongoing digital transformation leveraging modern software engineering and devops practices for accelerating functional delivery.
As a Scrum Master you will act as a servant leader for your teams by facilitating clear communications between management and the team. Our Scrum Masters are open, approachable, collaborative and enjoy working with passionate people. They are proactive in solving problems to help their team(s) succeed. The Scrum Master drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.
Responsibilities of the Scrum Master will include:
Working with the Product owner to align team with the product vision, sprint goals, and other necessary information
Creating an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
Champions continuous improvement activities to reduce waste and increase productivity; coaches teams to conduct continuous improvements events.
Seeks opportunities for improvement to the overall effectiveness of teams and organization
Communicates organizational impediments to leadership; clears impediments for the team
Embraces the concept of continuous learning in their own journey and instills the same in the team(s) they coach
Plan for and facilitate all scrum events such as sprint planning, standups, sprint review, sprint retrospective, product backlog refinement
Coach teams on story estimation and help manage team velocity & capacity
Track and drive improvement experiments from retrospectives
Coordinate and facilitate conversations with stakeholders
Serve as Scrum master for more than one team
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Strong familiarity and adherence to core Agile values and principles
Expertise with Agile and Scrum Framework and its application in Product Development and delivery organization
Multi-year experience as a practicing Scrum master on a team
Multi-year experience running scrum events on a regular basis
Exposure to modern engineering practices like Test-Driven Development and Continuous Integration
A mindset of servant leadership & an attitude of continuous improvement
Ability to coach and mentor
Ability to collaborate with and influence people at various levels
Sound understanding of scaling framework such as LeSS
Leverage skills from coaching, facilitation, conflict resolution and more to serve the team(s)
Ability to multi-task and effectively manage priorities for self while working in an frequently changing environment
Critical thinking abilities to anticipate potential problems and preventing, minimizing, diagnosing and remedying delivery risks and issues
Reasonable working knowledge of technology architectures and financial services business functions to the extent necessary to establish credibility with technology and business stakeholders
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
Apply today, and put your passion for technology to work at JPMorgan Chase & Co.