Customer Service Associate

Priority Payment Systems - Alpharetta, GA (30+ days ago)3.3


The Customer Service Specialist is a position support our client community and seen in high regards at Priority Payment Systems. As we embark on the next phase of our growth strategy, Customer focus is a key component of our vision. This position will give the right individual the opportunity to see many areas of the business and set them up with a solid foundation for success as they grow their career. We are located in Alpharetta, Georgia off of exit 10. This role reports to the Manager of Customer Care.

Job Responsibilities:

  • Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services.
  • May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
  • Researches problem areas and documents processes used to correct issues.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
  • Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.
  • Reports results to clients to leadership team.
  • Documents reporting or call history in the file and maintain appropriate records
  • Contacts the client to resolve routine matters related to patient testing and result reporting.
  • Uses established protocols for reporting client concerns.
  • Other duties as required to meet the customer requirements.
  • Understands the importance of Quality Service and how it is measured.
  • Customer research and resolve complaints to ensure customer retention and satisfaction.
  • Paperwork generated from inbound customer service calls must be documented and appropriately stored.
  • Provides excellent customer service by being attentive, respectful and professional at all times.
  • Insures understanding of customer request and follows-through as promised.
  • Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls.

JOB REQUIREMENTS:

Education: High school diploma or equivalent required.

Work Experience:

  • Basic typing and computer skills
  • Comfortable with data entry in a Customer service setting
  • Previous Call center experience required
  • Must be able to handle multiple tasks and work in a fast environment.
  • Must have strong communication skills.
  • Able to speak the English language clearly and effectively communicate to callers and peer group.
  • Ability to handle stressful situations and demonstrate a potential for strong problem solving skills.
  • Must be able to demonstrate Integrity and a commitment to values.

Job Type: Full-time

Salary: $13.25 /hour

Job Type: Full-time

Salary: $13.25 /hour

Education:

  • High school (Preferred)

Work environment:

  • Call center

Communication method(s) used:

  • Phone
  • Chat
  • Email