Customer Engagement Advisor, Strategic Accounts, Google Cloud

Google - Sunnyvale, CA4.3

Full-time
Minimum qualifications:
Bachelor's degree or equivalent practical experience.

5 years of experience in sales, business development, consulting, industry solutions, marketing for cloud, data management, and/or technical infrastructure products and services.

3 years of experience in a client-facing role or working in direct engagement with account teams.

Ability to travel up to 30% of the time.

Preferred qualifications:
Experience delivering enterprise sales, product marketing content and customer engagement initiatives at scale.

Experience in meeting facilitation and presentation delivery.

Experience leading customer engagement programs with C-suite customers.

Demonstrated ability to work effectively and independently in a fast-paced, detail-oriented, deadline-driven environment.

Understanding of the cloud industry and enterprise customer scale requirements, with an understanding of Google Cloud products and solutions.

Effective communication skills (written, verbal and visual), with the ability to influence others.
About the job
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.

As a Customer Engagement Advisor, you'll help lead Customer Innovation initiatives and play a critical role in facilitating customer engagement by designing and delivering executive briefings that drive business, technical insights, and collaboration with our Enterprise Customer teams. You are a critical member of a team responsible for designing, developing, and executing Google Cloud’s executive briefing program that is intended to develop and strengthen relationships with key decision makers and influencers at every level.

The Customer Engagement Program team is a global team. Within this team, you will work closely with our Sales and Industry teams across geographies to deliver insight and value regarding Google Cloud to both prospects and existing customers. You will also provide insights to internal stakeholders regarding customer requirements, metrics, and industry trends, while ensuring an impactful enterprise customer experience. This role requires seamless cross-functional teamwork with marketing, technical and project teams and an understanding of cloud, digital transformation, and enterprise sales.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. Responsibilities

Track and deliver insights and data from Executive Briefing Center (EBC) sessions to internal stakeholders including Sales, Product, and Marketing teams and Google Cloud Platform executives.

Identify measurable goals for each briefing that will be reviewed post-briefing, and articulate briefing goals to speakers in preparation for each briefing.

Collaborate closely with internal stakeholders to develop agendas, content and the appropriate presenters as needed who contribute to impactful briefings that deliver insight and drive business value for GCP customers.

Provide customers with an enterprise-focused briefing experience that includes curating, planning, and execution.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .