Operations Support Lead

Equinix - Miami, FL

Full-time
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward-thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

As Operations Support Senior Associate, you will provide basic technical and systems support with the input of senior level Operations Support Engineers, and you find opportunities for basic process improvements. You get to assist in the development of documentation and training materials.

Responsibilities

You provide technical support on critical issues for basic technical issues (e.g., with basic system functionality, referring to manual on how to properly certify a cable, testing a fiber or cable, reviewing schematic designs prior to sending to IBX for installation) as assigned and under the mentorship of senior staff within IBX, offers suggestions for resolution
Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX, you find areas for process improvement; you may lead process support/optimization solutions
Provides basic system support for IBX Operations business systems such as Remedy, Oracle, Siebel, you resolve identified issues (e.g., Single Sign on, System Name requests) at the direction of more senior level team members
You review issues/customer problems (potentially creating/leveraging non-standard reporting) to identify data patterns in the types of data support questions being raised and figure out type of issue (system, training, etc.); runs pre-defined cross-checks on data used
Drafts documentation (can be technical & non-technical) for work being completed within own team
Assists in development of training materials
Shadows more senior team members in facilitation of UAT and documents findings
You lead a piece of a larger project as assigned
Qualifications

1+ years experience
Advanced Diploma to a Bachelor's Degree
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.