Travel Consultant / Customer Service

American Express Company - Phoenix, AZ4.1

Full-time$18 - $19 an hour

Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. [Our team] Get a first-class start to your travel industry career. If you have a natural flair for exceptional customer service, an aptitude for learning and a true passion for travel, this role is for you. With an intensive 12-week, paid training and mentoring program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a leader in the travel industry?

[What you’ll be doing] From learner to leader, see the bigger picture. Once you’ve completed the training, you will be ready to take whatever travel request comes your way in our customer contact center:

  • You will delight our Premium Card Members with unforgettable and unexpected experiences
  • As a consultant, you will refine understanding by asking personalized fact finding questions
  • If you are not a travel expert yet, you will know where to look to find the information you need
  • You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
  • You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty

What you need to thrive

  • Proven ability to provide extraordinary customer service
  • Experience servicing customers ideally in travel, hospitality, high-end customer service or sales roles
  • A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
  • Natural consultative skills, with the ability to offer confident recommendations
  • Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
  • The resilience and composure to remain positive under pressure and constantly-evolving circumstances
  • Confident computer skills are vital as you’ll be using multiple tools and systems daily
  • The flexibility to work shifts, including nights and weekends

The Phoenix Service Center hours of operation are from 8am - 7pm Monday - Sunday (7 days a week). The schedule for this class is TBD.

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*

Please apply:

Job Type: Full-time

Salary: $18.26 to $18.50 /hour


  • Customer Service: 1 year (Preferred)
  • Travel Arrangements: 1 year (Preferred)


  • Phoenix, AZ (Required)