General Manager

Anthem Golf Country Club - New River, AZ

Full-time
Job Summary

General Manager - (187380 )

Description

General Manager

The General Manager's purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

The General Manager is accountable for setting direction, allocating resources, and ensuring execution in the Club.

Responsibilities

Maintain an active and positive involvement from the Board of Governors
Develop aggressive sales, marketing, and net revenue plans and direct successful implementation
Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings
Responsible for setting club goals, both qualitative and quantitative
Develop business and financial plans for club
Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream
Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives
Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
Identify opportunities for Member events, food and beverage services and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
Actively participate in Club events, making use of significant personal contact as a means of gathering feedback
Ensure follow up on serious Member complaints/concerns quickly and effectively
Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level
Completing all required financial and administrative reporting/audits accurately and on time

Job Requirements

A minimum of 5 years experience in Club management or related field
Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred
Previous F&B Management experience
Previous sales experience is preferred

Work Locations:Anthem Golf Country Club, 2708 W Anthem Club Dr, Anthem, AZ, 85086
Job:Club Operations
Schedule:Regular|Full-time
Shift:Open Availability