Part-timeEstimated: $22,000 - $30,000 a year
- Dental insurance
- Paid training
- Health insurance
- Paid time off
- Opportunities for advancement
- Communication skills
- Microsoft Office
- Organizational skills
- High school diploma or GED
Full Job Description
ContactUS Communications based in Columbus, Ohio is expanding our Work at Home program.
You must have your own computer/laptop, Pass a speed test for high speed internet, ethernet cord, high quality headset with a microphone and a quiet work space. You also must be 18 with a HS Diploma or GED
Training is for 1 week, followed by 1 week of nesting. The training times are either 12p-8:30p EST or 1:30p-10p EST. 100% Attendance during training is required. The production hours for work schedules after training are late afternoon, evenings and weekends. There is an opportunity to work a part-time shift in the evening AFTER training is complete. Please let your recruiter know your availability.
If you are interested and want to schedule a phone interview with one of our recruiters, please feel free to add yourself to our calendars by clicking this link: ContactUs Bookings.
What a typical day looks like:
Input information from interactions into customer management system.
Handle incoming calls from customers
Look up product information to provide answers and recommendations.
Explain products in a clear and professional manner.
Obtain and examine all relevant information to assess validity of complaints.
Quickly assess customer needs and proactively provide solutions.
Consistently use sale approach and techniques based on product.
Refer unresolved customer grievances to designated departments.
Comfortable using PC platforms, Microsoft Office
Ability to type 25 wpm or greater
Friendly, Energetic and personable attitude
Excellent verbal and written communication skills
Excellent troubleshooting skills
Flexible team player with ability to execute duties efficiently
Reliable and conscientious
Good organizational skills and work habits
Ability to work alone with minimal assistance
Flexible schedule including evening and weekends up to midnight
Ability to be flexible and quickly adapt to changing business need
Paid Time Off
Opportunity for advancement
Competitive starting wage
Work in the comfort of your home