The Courier follows an established schedule to transport specimens, testing supplies, and test results via company motor vehicle to specified locations in a timely and efficient manner. May prepare and pack specimens for dangerous goods shipping in accordance with laws and regulations.
Under direct supervision and in accordance with Company policies, procedures and guidelines, this position:
Transports laboratory specimens from client facilities to clinical laboratory in a safe and timely manner while observing all traffic laws
Handles requests for special services, e.g., STAT and timed specimens, prudently and efficiently
Delivers specimen collection supplies and test result reports to clients in a timely and efficient manner
Utilizes electronic tracking system to track specimens
Within the constraints of the overall route schedules, accommodates client’s special requests whenever possible, or if unable to do so, relates these requests to the logistics manager or other designate
Packs medical lab specimens/correspondence into appropriate cooler/boxes with consideration given to temperature and bio-hazardous safety precautions
May prepare and pack specimens for shipping as dangerous goods completing all necessary documentation in accordance with all laws and regulations
Follows established Company guidelines for a preventive vehicle maintenance schedule and coordination of repairs
Exhibits an efficient and appropriate time-management schedule in performing all routes
Sorts and files laboratory reports by route location for deliveries
Transports bank deposit bags between lab locations and various bank branches as required
Assists in moving lab equipment/supplies between locations as required.
May be directed to assist technologists in trash removal and other functions of the laboratory
Adheres to confidentiality, safety, compliance, and legal requirements
Maintains consistent and reliable attendance and complies with company guidelines on attendance
Completes Company safety and other competency tests as required and assigned by the Company
Must comprehend and adhere to the Company Driver Handbook received at orientation
Performs other duties as assigned
Requires prolonged sitting and operating company vehicles, on occasion up to ten (10) hours
Moderate to heavy physical effort (lift/carry up to 50 lbs)
Frequent reaching, stooping, bending, kneeling and crouching
Frequent prolonged standing and walking
Must be able to see, hear and respond adequately
Occasional exposure to video display terminals
Extensive use of hands and fingers
Extensive use of telephone
Extensive use of specimen/package tracking system
Air conditioned/heated warehouse environment
Air conditioned/heated motorized vehicle
Extensive exposure to bio-hazardous material
Sufficient noise and interruptions to cause distraction
May be asked to work extended hours, holidays and weekends
Perceive pertinent details
Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
Handle emergency situations with calmness and professionalism
Ability to work effectively with others and promotes positive working relationships
Perform arithmetic operations quickly and accurately
Understand meaning of words, ideas associated with them and their appropriate and effective use
Understand instructions, reason and make judgments independently
Comprehend dangerous good shipping methods and procedures
Handle multiple priorities
Work independently and be self-motivated to accomplish responsibilities
Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
COLLABORATIVE: Works effectively with others to accomplish goals.
TECHNICALLY COMPETENT: Possesses and maintains the functional and technical knowledge and skills to successfully perform job.
QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.
High School Diploma, G.E.D. or equivalent required
Possess a valid and current driver’s license required, Hawaii license preferred
1+ years of customer service experience preferred
Familiar with island communities, rural, and remote areas
Presents and maintains a driving record which meets the standard of the Company’s insurance carrier; initial hire abstract must be clear of violations for the past 3 years; abstract must remain clear of violations during employment period
Able to operate standard and automatic transmission vehicles
Able to utilize hand trucks/carts, typewriter, computers and specimen/package tracking system
For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training
Successfully pass Company pre-employment drug test and periodic and random thereafter
Demonstrated and proven ability/experience in accomplishments in all of our five core values:
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Clinical Laboratories of Hawaii, LLP/Pan Pacific Pathologists, LLC takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.