- High School Diploma or GED
- Computer Skills
- Integrated Library System
- Customer Service
LIBRARY LOCATION: Northwest Library
DESIGNATED POSITION HOURS: 20 hours per week
HOURLY RATE: $14.38
Sunday (every 3rd): 12:15 p.m. – 5:15 p.m.
Tuesday: 8:00 a.m. – 1:00 p.m.
Wednesday: 8:00 a.m. – 1:00 p.m.
Thursday: 8:00 a.m. – 1:00 p.m.
Friday or Saturday (50% Fridays and 50% Saturdays based on a six-week rotating schedule): 8:30 a.m. - 1:30 p.m.
Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.
ESSENTIAL POSITION FUNCTIONS
Proactively provides customer service by assisting patrons with Public Access Catalog (PAC), check-out, self check-out, copiers, printers and locating or retrieving materials
Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
Assists patrons with Library card accounts and resolves account disputes
Locates, retrieves, sorts, restocks, checks-in and checks-out all library materials accurately and efficiently
Performs duties of Circulation Aide, as needed
Knowledge, Skills, Abilities and Personal Characteristics
Ability to maintain confidentiality and use appropriate judgment in handling information and records
Ability to work accurately with attention to detail
Ability to address and resolve patron conflicts equitably
Ability to retain and follow circulation department policies and procedures
Proficient in the use of the Integrated Library System (ILS)
Ability to meet circulation department standards for shelving and sorting
Ability to pass alphanumeric sorting test
Ability to pass computer skills test
Education, Training and/or Experience
High school diploma or GED
A minimum of one (1) year of customer service experience