Customer Service Associate/Greeter

DEPARTMENT OF CORRECTION - Queens, NY (30+ days ago)3.7


The New York City Department of Correction (DOC) provides for the care, custody, and control of persons accused of crimes or convicted and sentenced to one year or less of jail time. The Department manages 12 inmate facilities, 9 of which are located on Rikers Island. In addition, the Department operates two hospital Prison Wards (Bellevue and Elmhurst hospitals) and court holding facilities in each borough. The New York City Department of Correction seeks to recruit a Customer Service Associate/Greeter for the Rikers Island Benjamin Ward Visit Center. Under general supervision, the successful candidate will be responsible for welcoming and greeting visitors at the visit control building. Typical duties of this position will include but is not limited to: Greeting and acknowledging all visitors in a friendly, polite, and professional manner; ? Providing immediate and responsive customer service;? Informing visitors of relevant services, directions, visiting hours, and DOC visit procedures; ? Responding and assisting visitors with visit concerns and inquiries;? Distributing visit schedules and other informational material;? Performing customer service duties in accordance with established DOC visit policies and procedures; ? Alerting correctional staff and/or appropriate personnel of suspicious activity during the regular course of duty or of any unsafe conditions; incidents, accidents or medical emergencies;? Performing related duties as assigned.

Minimum Qual Requirements

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

? Bilingual in English and Spanish

To Apply

For City employees: Go to Employee Self-Service (ESS) - www.nyc.gov/ess and search for Job ID# 342246For all other applicants: Go to www.nyc.gov/careers and search for Job ID # 342246Submission of a resume is not a guarantee that you will receive an interview.Only candidates under consider will be contacted.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.