Information Receptionist - Counseling Services Center

William Rainey Harper College - Palatine, IL4.3

Part-time$13 - $15 an hour
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Schedule Information
To be determined; some evenings until 7:00 p.m.

Hours per Week
24 hours per week

Benefits
Prorated professional development, sick, vacation and holiday accruals, and tuition waivers

Work Conditions
Work is primarily indoor and sedentary in nature.

Duties of Position
Provides general support for the Counseling Services Center at Harper College. Provides accurate and timely information general to Harper College and specifically in regard to Counseling Services to students and internal and external stakeholders. Provides high quality customer service to students, faculty and staff.

Assesses daily needs of the Center and pivot service based on those needs as well as communicating those needs to service providers within the center, i.e., distributing calls, monitoring drop-in/walk-in traffic and peak time volume.

Screens and provides information using several different software and technology platforms in person and over the phone.

Supports students daily in the scheduling of appointments with counselors using scheduling software.

Responsible for maintenance of student records in student information system as it relates to holds, test results and waivers.

Accesses, researches and prints student information from student systems for counselors.

Generates and distributes transfer guides, major guides and information packets. Provides students with other resource materials as needed. Responsible for monitoring form availability and presentation within the Center to make sure the most relevant and up-to-date information is available for students and staff alike.

Tracks student contacts and monitors appointment and staffing availability and needs.

Responsible for data entry and filing as needed.

Supports Administrative Secretary with projects and reporting including operational statistics and End-of-Year Reports.

Distributes, compiles and tallies comments from center and counselor evaluations.

Provides reception for the Center. Greets visitors, answers telephone, takes and distributes messages and provides information as appropriate.

Follows privacy and confidentiality guidelines with student record information.

Performs related duties as assigned.

Educational Requirements High school graduate or equivalent
Experience Requirements One year of general office experience required. Knowledge of Word, Excel and Outlook. Experience using different technology/software platforms and familiarity with student systems preferred.

Applications are accepted until the position is filled though priority will be given
to applications received on or before: July 1st, 2019

Required Documents:
***A resume and cover letter are required to complete the application process***

  • Official transcripts required upon hire
  • Employment is contingent upon Criminal Background Check.
  • Employment sponsorship is not available.