Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Customer Care Representative I – Multi (Weekend Shift, REMOTE)
This is a remote, work-from-home opportunity, but you must live with 60 miles from Atlanta, GA. You will be required to travel to our Capital City Plaza office in Buckhead (Atlanta) in the event of technical issues or if we need you to report to the office. No relocation assistance will be provided.
You will be subject to completing our pre-employment battery, consisting of a multi-step process of an online assessment and a phone interview, should you meet the qualifications of the position. Should you be chosen as the final applicant, you will be subject to our background check, which includes fingerprinting.
Work Hours: Friday, Saturday and Sunday, 12-hour shifts from 3:00pm - 3:30am EST / holiday rotation required (including Thanksgiving, the day after Thanksgiving and Christmas)
Are you seeking a place to grow in a career? Do you want to make a difference? Where continuous learning and performance are rewarded? Start your career as a Customer Care Representative at Anthem.
As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.
Here’s what a typical day may look like:
From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
You’ll strive for first call resolution, working to resolve member issues at the point of contact
You’ll have duel monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
You may reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern
You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful.
If you want to be a part of this exciting team, make a difference in someone’s life every day and help change the healthcare industry, apply today!
Qualifications Needed:No previous healthcare experience is needed, we will set you up for success with extensive work specific training.Previous call center experience is a plus!Strongwork ethicand sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitudeA passion for serving others, and willingness to learn the heath-care industryGreat communication and listening skills with the ability to beempatheticand desire to help resolve members questions at the first point of contactMust exemplify Anthem Values:Accountable, Trustworthy, Caring, Innovate, Easy to Do Business WithAbility to work12 hour shiftsfrom home between the hours of3:00pm - 3:30am ESTFriday, Saturday and SundayWhat Does Anthem Have to Offer You?Quarterly incentive bonus plan based on performanceCompetitive annual increases based on performance.Potential for promotion within 9 months. Opportunities for overtime.Special recognition awardsEmployee Discount ProgramCareer path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative.Get your Bachelor’s degree paid for in full or additional tuition reimbursement.Work/Life BalanceFree Parking (Denver: RTD Transit Reimbursement)*Free Onsite Fitness Facility*Onsite Fresh Market or Cafeteria*Affordable Health Insurance, Dental, Vision and Basic Life401k match to help you plan for the futurePaid Time OffVolunteer Time Off*only certain facilitiesAnthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.