Who We Are: As a leader in floor covering for the multi-family industry for over 30 years, Southeast Floors has the experience and resources to expertly deliver on your flooring needs.
For more information, please click on this link to be directed to our website: www.sefloors.com
Job Summary and Position Objective: This position works closely with all departments of Southeast Floors to deliver accurate and timely processing of sales orders. The overall execution of ensuring customer satisfaction is a key component of this position.
Benefits Available:
- Medical, Dental, & Vision - A large portion of the medical premium is subsidized
- $50k Employer-Paid Life Insurance
- Employer-Paid Long-Term Disability Insurance
- Voluntary Supplemental Insurances available
- 401(k) with Company Match
- Paid Time Off (40 hours) after 6 months of employment
- 7 Paid Holidays
Essential Functions:
- Answers all incoming customer calls and promptly follows up with each customer
- Develops and maintains relationships with (internal and external) customers via phone and email
- Maintains a friendly, warm, and positive attitude with all customers
- Follows up with internal and external customers, as well as Installers and Installation Managers
- Communicates all relevant and correct information to applicable parties
- Enters and coordinates all orders received via email, phone, and/or online daily by using our software
- Responsible for cancelling expired quotes
- Keeps management informed of any challenges faced throughout the workday
- Recalls past projects and customer information quickly and efficiently
- Familiarizes oneself with measurements and floor plans
- Able to retain knowledge of different floor plans
- Finds quick solutions to difficult problems and assists others to their best of one’s ability
- Must be able to multi-task without time delay or errors
Required Competencies/Skills:
Has a strong understanding of the following:
- Fluent in English and Spanish (preferred, not required)
- Great customer service skills
- Must have a cheerful & calm demeanor with a friendly and willing attitude
- Time management skills including but not limited to prioritizing, scheduling, and planning
- Must have skills leading people directly and must work well with others
- Compliance with all policies and procedures
- Must be organized, pay close attention to detail, and has the ability to multitask quickly and efficiently
- The ability to communicate clearly and professionally at all times
Work Environment:
Indoor work environment with central A/C
Physical Requirements:
- Must be able to sit for an 8-hour shift
- Flexible and long work hours sometimes required
- Be able to lift, push, and pull items weighing up to 35 lbs
- Must be able to bend, squat, twist, and reach for supplies
Expected Hours of Work: 40 hours/week
- 9:30am – 6:30pm Monday through Friday
Other Duties: This job description in no way implies that these are the only duties to be performed by the individual occupying this position. The individual will be required to perform any other job-related duties assigned by their supervisor.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- The schedule is from 9:30 - 6:30 Monday through Friday. Training hours would be from 9:00 - 6:00. Are you available to work these hours?
Experience:
- Customer service: 2 years (Required)
- Data entry: 2 years (Required)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: In person
