City of Fresno - Fresno, CA

Position Description

The Fresno Police Department (FPD) is seeking energetic, organized and dependable individuals who are committed to being a part of a vigorous law enforcement agency. The selected candidate will be expected to answer inbound calls with emphasis on high quality customer service. The incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and operating a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. Duties also include, but are not limited to, performing record checks for officers in the field, keeping records of all police units available, and responding to requests. Position reports to the Emergency Services Communications Supervisor.

An Emergency Services Dispatcher I, may be flexed to an Emergency Services Dispatcher II ($4100 - $4927/mo) at the discretion of management within the first eighteen months of employment. Flexing is contingent upon successful completion of the Emergency Services Dispatcher Training Program and certification by the Police Department verifying that the incumbent is capable of performing solo radio duty.

Immediate and future vacancies will be filled from this eligible list for a period of six (6) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Conditions of Employment

Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully pass a medical examination before receiving a final offer of employment.

If candidate receives a conditional employment offer, he/she will be required to successfully complete a medical examination which will include testing for the presence of drugs and alcohol. Any falsification of information provided or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher I.

Some of the potential reasons for disqualification from the selection process:
  • Use of illegal drugs either recently or extensively.
  • Failure to disclose prior drug use.
  • Falsification of any required application or pre-employment materials.
  • Involvement in a crime, the nature of which would impair the credibility of the individual or cause embarrassment to the City of Fresno.
  • Poor employment record.
Pay,Benefits, & Work Schedule

BENEFITS: UNIT 3 - The Fresno City Employees Association, Inc. (FCEA)

RETIREMENT: Fresno City Retirement System, one of the best funded public systems in the state. Reciprocity with other public California systems. The City does not participate in Social Security. Vested in Retirement benefits after 5 years of service.
HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Boost your retirement savings with The City's 457 plan.
VACATION LEAVE: Eight (8) hours per month, available after 6 months
SICK LEAVE: Eight (8) hours per month, available after 90 days
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and one (1) personal day.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by The City.
SHORT TERM DISABILITY: Provided through California SDI program.
NIGHT-SHIFT PREMIUM: $1.25 to $1.75 per hour above base rate of pay depending upon assigned shift.

Additional information regarding the City of Fresno benefits is available at

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Possession of a High School Diploma or equivalent GED completion and (1) One year of experience in a high volume customer service environment which included answering phones, general clerical and computer experience.

Must type at a net rate of 40 wpm on a computer keyboard.

IMPORTANT: At time of application, applicants must submit a typing certificate from an employment agency or school as proof of the ability to type 40 NET words per minute, corrected. Please upload your typing certificate in the "Cover Letters and Attachments" section in "Career Tools" of the application. (see instructions on how to attach documents below) Certificates must be on business letterhead, issued within six (6) months of application submittal, and must indicate net correct words per minute. On-line typing certificates WILL NOT be accepted. Applicants will not be invited to the examination without the above documentation.

Additional Requirements

Possession of a valid California Class C Driver's License will be required at time of appointment. Candidates considered for hire may be required to provide proof of a valid driver's license and current copy of their driving record.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. Please check your Spam mail on a regular basis if no notification is received.

Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The examination process may consist of the following:
Written Examination - 100%: A job-related Peace Officer Standards and Training (POST) Entry Level Dispatcher written examination will be administered, which is designed to measure a candidate's aptitude for performing public safety dispatch work. Candidates must achieve a passing score to qualify for the eligible list.

The written examination has been tentatively scheduled for the week of November 18, 2019.

If you have already taken the Peace Officer Standards and Training (POST) dispatcher exam within the last 2 years from another State of California agency, you would have received a T-score from that agency. The City of Fresno may accept your T-score, in lieu of you taking the exam with the City of Fresno. If you wish for your T-score to be considered, please attach your T-score to your online application before the application deadline. You must also email to request for your T-score to be considered.

Veteran Preference Regulations

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.

Additional Information

For a list of agencies that offer typing certificate exams, please visit: scroll down and click 'Typing Certificate Guide'. This list is not inclusive and you may utilize other testing centers.

To prepare for the written exam, we strongly encourage applicants to download the EXAMINATION GUIDE @


The City of Fresno Personnel Services Department will NOT accept hard copies, emailed nor faxed documents.

1. Scan, save and upload your document to your personal computer or thumb drive.
2. Go to > Job Postings> Enter Login (Must enter the same login that you used to apply for this position> choose My Career Tools (located at the top of the page)
3. Under "Career Tools", click on Cover letters and Attachments.
4. Click on +Add attachments.
5. For "Attachment Type", choose Typing Certificate
6. For "Attachment Purpose", type ESD I
7. Click on Add attachment.
8. Click Browse - you will then be able to attach the saved copy of your document. Select Upload.
9. Click on Save and Return.