POSITION SUMMARY
The position of Professional Services Liaison/ Donor Family Support Coordinator (PSL/DFSC) for the Center for Organ Recovery & Education (CORE) is one of significant responsibility. The PSL/DFSC coordinates educational efforts with assigned hospitals within CORE’s service area by consulting and working with hospital decision makers. The PSL/DFSC also is responsible for developing and delivering educational programs to physicians, nurses, social workers, pastoral care representatives, and others throughout the hospital to advance and maximize the donor program. In conjunction with hospital administration and key staff, the PSL/DFSC also will develop and monitor policies to ensure hospital compliance with federal and state donor mandates. The PSL/DFSC also will identify and cultivate champions of donation. They also are responsible for functioning as a designated requestor for assigned hospitals.
SCOPE OF RESPONSIBILITY
The Professional Services Liaison/ Donor Family Support Coordinator reports to CORE’s Director of Professional Services and Regulatory Affairs. When involved in donor activity, however, the PSL/DFSC works under the direction of the CORE administrator on call. The PSL/DFSC is responsible for professional educational initiatives within the CORE service area. To effectively develop and implement educational modules and policies with hospitals, the PSL/DFSC must have a strong understanding of local and national donor policies, trends within the procurement and transplant fields and the hospitals’ internal dynamics. The PSL/DFSC routinely will identify and target key hospitals and units where improvements in the donor process need to be made. The PSL/DFSC will develop and promote implementation of measurable goals to help ensure that the improvements are made. The PSL/DFSC also will ensure that chart reviews are conducted on a minimum of a quarterly basis to help measure compliance and improvements. Additionally, the PSL/DFSC will meet with hospital administrators, medical, nursing, social services and quality assurance/risk management staff to ensure that CORE materials are displayed throughout the hospital and that CORE is represented at hospital-sponsored meetings and events, where appropriate. They also are responsible for functioning as a designated requestor for assigned hospitals. They are responsible for supporting and educating the potential donor’s legal next-of-kin(NOK) regarding donation options. The PSL/DFSC conducts discussion of authorization based on donor designation (i.e., authorization first-person via the donor registry, when applicable) or requests authorization for donation from legal NOK. The PSL/DFSC also must develop a positive relationship with external professional organizations to position CORE as a resource and gain access to programs and advance the hospitals’ overall donor programs.
The position of Professional Services Liaison/ Donor Family Support Coordinator requires that the incumbent have a baccalaureate degree in the Health Science field. The ideal candidate holds a Registered Nursing Degree. Health care experience with critical care background is highly desirable. Bereavement experience or experience with families in crisis is also preferred. They should demonstrate strong analytical and interpersonal skills. They should have experience with, and knowledge of the procurement field. They must be able to work long and unpredictable hours. They must demonstrate a commitment to CORE’s mission, their administrative philosophy, and overall organ, tissue and eye donation program.
DEGREE OF JOB DIFFICULTY
The PSL/DFSC is primarily responsible for making his/her own schedule subject to approval by the Director of Professional Services and Regulatory Affairs and/or the President/CEO. The position will however require Monday through Friday hospital development activities. The difficulty falls into the moderate to high range. Inadvertent errors or mistakes could easily result in incorrect information being relayed to donor hospitals that would ultimately affect the outcome of the donation program. This position will require that he/she be willing to maintain ongoing knowledge and be current with all legislative issues regarding organ and tissue donation.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Education:
Experience:
- Critical care experience: 1 year (Required)
Work Location: On the road
