Customer Service Associate/Garden Shop FULL TIME (40+ hours)

Wilson Farm, Inc. - Lexington, MA


Wilson Farm, Lexington, MA, seeks an additional full-time (part time may be considered as well), year-round, customer service-oriented individual to join our team to assist customers in our busy retail garden shop area. Prior retail greenhouse/garden shop or landscaping experience is highly desirable....previously worked for Mahoney's? Russell's? Pemberton's? Lowe's or Home Depot Garden Centers?

Full time is 5 days/week (45-50 hours/week) and includes one or both weekend days. Schedule will generally be 10am - 7pm (closing), but may fluctuate according to business need/season. Holidays will likely require more hours.


  • Assist customers with questions and selecting products
  • Cashiering customer purchases
  • Plant maintenance: watering, feeding, clean up etc.
  • General clean-up of retail greenhouse, shop area to maintain neat appearance.
  • Assist Manager with receiving deliveries, storing and pricing of product, merchandising plants and garden shop products to encourage sales

Candidate Profile & Attributes:

  • Outstanding customer service skills
  • Excellent written and verbal communications skills (must be able to speak English fluently)
  • Friendly, outgoing personality
  • Reliable/punctual with a strong work ethic

Physical requirements: (THIS IS A VERY PHYSICAL JOB!)

  • Standing for prolonged periods of time; bending, reaching, pushing.
  • Must be able to lift approx. 30-40lb+ bagged goods (soils and fertilizers) and additional products such as firewood, ice melt, bird food.

We offer competitive wages and benefits, which are commensurate with candidate's applicable work experience, in a friendly, customer-driven environment. To apply, respond through Applications may also be submitted as an email attachment! Come and join the terrific crew here at Wilson Farm! We look forward to hearing from you!

Cindy McAuley

Wilson Farm, Inc.

10 Pleasant Street, Lexington, MA 02421

(781) 862-3900, (781) 863-0469 FAX

Wilson Farm, Inc. is an E/O/E

Job Type: Full-time

Job Type: Full-time

Salary: $14.00 to $15.00 /hour


  • retail customer service: 1 year (Required)
  • landscape gardening and plant familiarity: 1 year (Preferred)
  • prior nursery or garden center: 1 year (Preferred)


  • High school or equivalent (Required)


  • Lexington, MA (Required)


  • driver's license (Required)


  • English (Preferred)

Work authorization:

  • United States (Required)

Additional Compensation:

  • Store Discounts

Work Location:

  • One location


  • Health insurance
  • Dental insurance

Communication method(s) used:

  • In person
  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • Open to applicants who do not have a college diploma


  • Weekends required
  • Holidays required
  • 10 hour shift