What You Will Do:
Under general supervision, provides case management services to enrolled population, represents the program in the hospital and the community, advocates and offers supportive services across many systems to individuals who have been victims of violence/ violent crime. Additionally, the case manager provides direct services to a caseload of clients, strengthens the program model by participating in community events, task forces, research components of the intervention, youth violence prevention, and other supportive aspects of service delivery.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Assists with active recruitment of Violence Intervention Program clients; visits eligible patients at the bedside; serves as a liaison by providing general information and answering questions
Conducts brief psychosocial, needs assessment, and mental health screenings to identify potential service needs for patient
Maintains an individual caseload of 15 – 20 clients. Interfaces with client, in the office and the community, on a regular basis to help him/her practice new skill sets while he/she pursues community referrals and personal goals. Develops individual action plans; serves as a role model for the client, acts as an advocate and accompany clients in court settings, and provides crisis intervention and/or conflict mediation when needed ; preparation of documents for relevant needs
Provides supportive counseling and guidance, uses mental health first aid and other crisis intervention techniques to deescalate client in times of crisis and to encourage compliance with mental health services
Co-facilitates weekly peer support group, brings clients together, talks to participants about his/her own life experiences re: judgement and risk taking behavior, etc.; designs and markets support group
Supports and facilitates the implementation and development of Violence Intervention Program service components according to program protocols, quality control requirements, and best practice standards.
Represents the Violence Intervention Program at community meetings and on committees at both the organizational and community level.
Participates in team discussions and communications regularly with staff; work closely with the rest of the multidisciplinary team to ensure that all program participants are receiving the services best suited to meet their needs.
Keeps timely documentation and submits statistical reports for review within given timelines, follows a set work schedule and keeps supervisor informed of daily plans and activities
Participates in weekly clinical supervision and team meetings with clinical supervisor
Collects and manages baseline and follow up data from Violence Intervention Program participants. Enters and updates data. Establishes and maintains casefiles.
Helps maintain a community resource database through establishing relationships in the community, making referrals, following leads, and engaging in reciprocating services where overlap exists
Participates in planning and implementing annual events and fundraisers
Supports other components of the Violence Prevention program such as My Future, My Career and PHAT programs
Participates in community events as a representative of the Violence Intervention Program such as Youth Violence Prevention activities and collaborative projects
What You Need to Be Successful:
Education and Experience
Bachelor’s Degree in sociology, psychology, social work or related field required.
Two years in community outreach, health case, social services, or direct client services
Background in substance abuse, traumatic stress, motivational interviewing, and/ or violence prevention/ intervention preferred.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.