Columbus Hospitality Management is seeking an a General Manager for their Hyatt Place Columbus/OSU property located in the Grandview Yard.
The ideal candidate will lead an experienced staff and an engaged hotel team in providing hospitality to guests in a clean, safe, and properly maintained hotel. The GM operates the property as a profitable enterprise, leading the staff as manager, coach and trainer in the proper execution of Front Desk, Food and Beverage, Housekeeping, Laundry, Facility, Transportation, and Guest Service standards. The GM will lead the team to accomplish sales, financial, and operational results, communicating feedback, evaluating performance, and training the team in the successful operation of the hotel.
Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external brand resources, participating in revenue management meetings, sales calls and site visits in a revenue leadership role.
Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities.
Manages relationships with hotel vendors, negotiating service agreements as appropriate.
Reviews financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance.
Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses.
Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
Manages costs within the hotel, including supplies, utilities, and labor expenses within budgeted parameters, combining sales/revenue acumen to deliver an efficient and profitable operation.
Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation.
Supports the team’s skill proficiency and professional development through appropriate training and feedback. Ensures service, technical skills and other training occurs throughout the property to support successful daily operations.
Establishes and maintains open, collaborative relationships with direct reports and team members; fosters team member commitment to providing exceptional service.
Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results.
Is highly visible and interacts with guests on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures that property is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
Inspires and motivates teams to achieve operational excellence; makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results.
Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve results.
Ensures property is a safe and secure facility for guests and team members.
Displays consistent passion toward our associates, guests, and culture.
Works every day to forward the culture and mission of Columbus Hospitality Management.
Displays executive appearance and presence as necessitated for daily leadership for the property and interactions with guests, clients, management company and property ownership.
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
Associate may be subjected extended periods of sitting and/or standing
Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Associate is often required to sit and use his or her hands and fingers, to handle or feel.
Vision abilities required by this job include close vision.
Associate must talk and hear.
Associate must be able to lift up to 30 pounds.
Local and regional travel is required resulting in overnight trips. This position requires the successful candidate to have a valid Ohio Driver’s license. The successful candidate would have to provide proof that s/he has a valid driver’s license upon being hired.
Qualifications, Education, Experience, Skills, and Abilities:
At least 5 years of progressive hotel management experience with proven success in leadership.
Proven success in revenue generation, financial management, and guest service initiatives.
Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution.
Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of a particular need.
Financial acumen required to work with and understand financial information and data, and basic mathematical functions.
Drive for results demonstrated through successful performance in prior leadership positions.
Action Orientation to work efficiently and effectively toward property revenue and operational objectives. Must be able to evaluate and select among alternative courses of action quickly and accurately.
Time management and organizational skills to meet commitments across multiple departments and roles.
Customer focus to consistently deliver optimal associate and customer satisfaction for the hotel.
Valid driver’s license for hotel’s location.
Bachelor's degree preferred.
Experience with Hyatt Hotels is preferred.
ServSafe and TIPS certifications are preferred.