Fund Services - Investor Services Representative

Morgan Stanley - Purchase, NY (30+ days ago)3.9


Morgan Stanley is a leading global services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.As a market leading, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Fund Services This wholly owned subsidiary of Morgan Stanley administers over $270 billion of hedge fund assets. Using the firm’s proprietary, globally accessible technology platform, the business provides a full range of fund administration services, including daily accounting and financial reporting; transfer agency and investor services; middle and back-office support; and integrated portfolio analytics. Morgan Stanley Fund Services is supported by more than 800 professionals based in New York, London, Hong Kong, Dublin, Glasgow and Mumbai The global Investor Services (“IS”) team is responsible for delivery of transfer agency services and interactions with our clients’ investors. IS work staff distributes offering materials to investors, collects completed subscription documents, accepts subscription funding and moves it as directed by clients to custody, prime brokerage and trading accounts, processes the distribution of monthly statements, handles redemption processing, and performs various other functions to support the Fund/Investor relationship. Staff for this function are in Manhattan and Purchase New York, Dublin, Mumbai and Bangalore.Principle Responsibilities include: •Service Delivery at standards that meet client expectations•Act as a primary contact point to the Fund Manager for investor related information •Act as a primary contact point for fund investors •Open new investor accounts ensuring compliance with the fund documentation, anti- money laundering requirements, statutory regulations and company policies and procedures •Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures•Process cash movements associated with investor activity •Provide investors and their nominees with statements, contract notes and other documentation, through routine distributions and in response ad hoc requests •Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate •Ensuring that the records of the fund are maintained in a complete and organized manner •Produce Management Information Systems (“MIS”) and other internal operational reports that assist in the effective operation of the team •This role has particular responsibility for the second level review of activity entered by fellow team members •All of the above are carried out in compliance with the Service Level Agreements agreed with each client
Team Participation: An IS Professional works as a member of a global team. Frequent interaction will include work with colleagues whose focus is on fund accounting, tax and AML issues.
Compliance: IS work requires compliance with a range of policies. Staff develop:
  • A detailed knowledge of the offering documentation for the funds being serviced•Knowledge of the regulations that pertain to the domicile of the fund being serviced•Knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controlsProjects: IS Professionals have opportunities to participate in various IT and Operational Projects and contributions include: •Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service•Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)•Participating in the conversion of records from other administrators Required Skills and Experience•Prior experience of investor servicing and knowledge of hedge fund processing is a strong advantage•Effective problem solving as a member of an extended team is helpful •An aptitude for interacting directly with clients and recognizing the importance of providing “optimal” client service at all times and striving to do so•Good administrative and organizational skills with a particular focus on accuracy and attention to detail •An ability to work under pressure and when necessary cope with increased work loads •Collaborative skills, and the ability to work as part of global team •An ability to use key financial systems and other IT tools •A college degree – preferably in a business or numerical disciplineMorgan Stanley EOE committed to diversifying its workforce. M/F/D/V