Under managerial direction, with wide latitude for independent judgment and initiative, the Business and Data Analyst Manager (BDAM) will be responsible for identifying and troubleshooting various issues for technical or business resolution or escalation, as appropriate. The BDAM may have responsibility for supervising other analytical staff. Specific duties and responsibilities will include but are not limited to:
- Collects and analyzes statistical and other quantitative data, employing standard data collection and statistical techniques, in order to produce summary descriptive or projective results for agency decision making.
- Monitors, reviews, controls and coordinates subordinates’ activities, assignments, projects and cases by personal observation, review of statistical and narrative data, reports, and correspondence.
- Compare work completed with milestone expectations, to meet program and unit objectives.
- Prepare, distribute, and schedule work activities and assignments based on knowledge of nature and duration of activities and assignments to be performed.
- Use basic scheduling techniques, and desires and abilities of staff where possible, in order to provide a timetable for efficient completion of unit work and adequate coverage during hours of operation.
- Analyze department business processes and existing technology, recommend needed changes and enhancement and work with IT and other departments to implement solutions.
- Liaison with ACS IT to develop and repair technical tools and maintain project reports for entire department.
- Lead the development and delivery of In-Service Training to improve the timeliness and quality of case openings, case maintenance and case closings in CONNECTIONS, WMS/CCRS/BICS and PROMIS
- Troubleshoot problems identified by users of these applications and systems that impact case openings, case maintenance, payments, Medicaid activations, SSO Incident Management Tracking system and RECON SSPS Tool.
- Initiate follow-up corrective actions, including interface with ACS and provider agency staff, and maintain records of errors corrected, in order to reconcile issues and resolve problems.
- Participate in the development and design of changes to applications like CONNECTIONS, WMS/CCRS/BICS. PROMIS, LTS, SSPS Tool and the SSO Incident Management Tracking System.
- Rate and evaluate job performance of subordinates through observations, record keeping, and use of appropriate forms, in order to document the employee’s level of performance.
Minimum Qual Requirements
1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee
benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and three years of satisfactory full-time professional experience in the areas described in “1" above.
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
This position is open only to permanent candidates currently serving in the civil service title of Associate Staff Analyst.
The City of New York and the Administration for Children’s Services are Equal Opportunity Employers Committed to Diversity
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New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.