GREETER - F&B SPORTS BAR

Rivers Casino - Pittsburgh, PA (30+ days ago)3.6


Job Functions: Completes floor chart and assigns stations and side work. Checks for cleanliness. Is responsible for maintaining the reservation book, taking reservations over the phone, and obtaining reservations from the telephone voice mail. Communicates with the host department to ensure complimentaries are obtained and the guest’s needs are met. Ensures all closing duties are completed. Ensures excellent guest service. Participates in departmental meetings as required. Promotes the Casino through good will and positive attitude. Possesses complete knowledge of all procedures related to the job. Ensures that all guests are treated in a prompt, professional and courteous manner. Knows the menu items and prices. Keeps rotation sheet filled out, tracking server’s guests. Assures that all guests are seated at clean, properly set up tables. Helps servers and bussers when not seating guests Offers assistance to all guests. Upholds standards by setting examples with appearance and work ethic. Works to ensure a clean and sanitary work area at all times. Handles any guest’s complaints or problems in a prompt and courteous manner. Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur. Performs other duties specified or assigned. Ensures thorough communication between shifts. Understands that schedules are subject to change. Complies with all departmental rules, side work assignments, and departmental procedures. All other duties as assigned.

Company Philosophy & Team Member Responsibility:Guest Service Expectations:
Treats guests with a sense of caring and individuality while effectively identifying their specific needs...
Informing supervisor of guest needs which may require special accommodations...
Showing special recognition of frequent guests...
Maintaining a safe, clean and comfortable environment at all times...
Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...
Presenting a neat, clean, well-groomed appearance at all times...
Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...

Teamwork Expectations:
Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...
Projecting a positive, helpful image/attitude...
Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...
Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...
Voluntarily assisting new team members to adjust to their work environment…
Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...

Productivity & Profitability Expectations:
Relating ideas for improvements...
Knowing, understanding and complying with established Company and departmental policies and procedures...
Ensuring your work place is hazard-free...
Informing your supervisor of all pertinent information and reporting any irregularities to the Company...
Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...
Adhering to the established work schedule...
Cooperating with all departments during investigations if required...
Maintaining an orderly, clean, and attractive working area...
Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...
Performing other duties as requested or assigned... Job Requirements:
  • Understand and comply with all company and departmental rules and regulations, policies and procedures.
  • Skill in establishing and maintaining effective working relationships with staff.
  • Ability to read, write and communicate verbally in English.
  • Ability to perform basic math.
  • Ability to understand the concept of cash handling, making change and counting it back to customers.
  • Requires mobility.
  • Requires bending and reaching from floor level to 3 ft.
  • Requires transporting cash banks weighing up to 23 lbs.