Knowledge Management (KM) Specialist and Community Manager

Insight Systems Corporation - Arlington, VA (30+ days ago)


Insight Systems Corporation is seeking a Knowledge Management (KM) Specialist/Community Manager for the Knowledge-Driven Agricultural Development (KDAD) Project to implement strategic knowledge management and learning activities in support of USAID’s Bureau for Food Security (USAID/BFS). The KDAD project develops and manages knowledge sharing tools and learning communities related to agricultural development and food security (www.agrilinks.org and www.feedthefuture.gov), inclusive market systems development ((www.microlinks.org), economic recovery, gender inclusion, and mobilizing private capital investment. The project is comprised of portfolios that work together to provide knowledge management, communications, training, web, and monitoring and evaluation services to USAID. The KDAD project is managed by Insight Systems Corporation along with subcontractors QED Group, LLC and Training Resources Group (TRG).

This position will sit in KDAD’s Knowledge Management Portfolio which uses traditional and digital learning approaches to capture and share technical knowledge, leverage good practices, and improve the effectiveness of USAID development programs around the world. The KM Specialist/Community Manager will be responsible for leading knowledge management activities in support of the strategies and objectives of USAID’s Bureau for Food Security. This includes designing knowledge management products and activities and managing a diverse community of agricultural and food security practitioners on the Agrilinks web platform.

Duties and Responsibilities
Design and implement knowledge management activities related to agriculture and food security including seminars, webinars, workshops, conferences, and peer learning sessions.
Develop and manage a knowledge management strategy for the Agrilinks website that incorporates a thorough analysis of, and outlines a clear approach for, the following components:
People: cultivating and growing the current community on Agrilinks by driving engagement, promoting meaningful member-to-member interaction, and strengthening linkages between individuals working in policy, research, and practice.
Knowledge: curating content already present in the Agrilinks community and encouraging discovery of new knowledge to amplify member’s work.
Pathways: best practices to receive and share critical knowledge including ways transfer knowledge through Agrilinks, KDAD, and USAID/BFS to maximize efforts for broader reach.
Lead coordination with other KDAD portfolios (communications, training, web, and assessing and learning) to ensure that the all components related to the Agrilinks website are streamlined and strategic. Specifically, this position will coordinate with the communications portfolio to align marketing and member growth with the broader Agrilinks community strategy and KDAD project goals.
Manage an editorial calendar for the Agrilinks website that aligns with USAID/BFS priorities, responds to the needs of Agrilinks community members, and seamlessly integrates different types of content.
Contribute to and manage a plan to regularly monitor and update site content classification and organization systems including topics, tags, flags, and collections.
Regularly analyze Agrilinks community behavior and gather feedback to provide guidance to KDAD and USAID on how to modify existing strategies.
Develop and manage an Agrilinks community guidebook that includes both internal guidelines for KDAD and USAID as well as an external charter for community members.
Plan the style of original and user-submitted content, generating an online style guide in coordination with the KDAD Agrilinks communications team.
Manage all Agrilinks community engagement by responding to website members in a timely manner, engaging them in meaningful dialogue, and facilitating conversation.
Engage with partners and learning champions to expand Agrilinks activities, deepen engagement, and develop critical content.
Write content and interact with the Agrilinks community, while serving as a prominent voice for Agrilinks.
Document and share learning by ensuring requirements, lessons learned, and best practices for products, events, and other knowledge management activities are clear and documented.
Support knowledge management and organizational learning activities for the KDAD project by developing and sharing new methods, approaches, and practices in KM and organizational learning with team members and USAID.
Contribute to strategic thinking around knowledge management activities related to the Bureau for Food Security.
Be creative and think outside the box to ensure that high quality innovative work exceeds expectations and is delivered on time.
Key Qualifications
Bachelor’s degree with 10+ years of experience or Master’s degree with 5+ years of experience (preferred) in knowledge management, organizational learning, international development, international affairs, or a relevant advanced degree
Experience in food security and agriculture as it relates to international development issues and approaches
Demonstrated interest in and capacity to deliver knowledge management and/or organizational learning programs
Interest and experience in fostering online communities
Ability to link content development and engagement strategies that facilitate the timely and useful delivery of information through project learning platforms and activities
Demonstrated interest and experience in international development, especially USAID programs (overseas experience a plus)
Excellent facilitation, program/activity management, and written and oral communication skills
Creative problem-solving and ability to work under tight deadlines
Team player with positive attitude.
Approval to work in the United States
How to Apply
Interested candidates, please submit your resume, salary requirements and cover letter online. For questions, please contact hr@insightcorp.com.

No phone calls please. Only finalists will be contacted.
Salary commensurate with experience.