The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50% - Track and Document Reported Incidents:
50% - Provide General User Support Within Workday:
- Maintains a good working knowledge of the applications(s) supported including purpose, capabilities, limitations and use within the business.
- Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels).
- Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.
NATURE AND SCOPE
This position reports to the Manager, HR Production Support.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working knowledge of Microsoft Office Suite
Excellent written and verbal communication skills
Knowledge, Skills, Abilities and Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Interpersonal Savvy - Relating openly and comfortable with diverse groups of people
Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.