St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Initial billing to third-party carriers, intermediaries, and/or guarantors within 24 hours after all information is available for billing.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Monitors unpaid accounts and takes appropriate action (i.e. rebill, submit to the guarantor, phone calls, etc).
Performs all necessary clerical duties for SLETS.
Responsible for the maintenance and control of unbilled insurance and/or bills for a given section of patient accounts.
Makes necessary changes on computer (i.e., insurance information, insurance address, guarantor address, etc).
Responsible for the communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s).
Resolves or assists complaints, misunderstandings, and inquiries related to billing.
Responsible for accurate accounting of all claims and/or bills.
Ongoing application of all billing requirements and/or regulations.
Demonstrates responsibilities in meeting organizational and personal standards.
Demonstrates/models the hospital’s core values and customer service behaviors in interactions with all customers (internal and external).
Coordinates incoming, outgoing and internal communications.
Demonstrates ability to use various types of computer software programs.
Responsible for own professional and personal growth through participation in inservices and/or continuing education programs.
Responsible to maintain accurate records for the SLETS Subscription Program.
Records appropriate statistics and generates reports as required.
Complies with hospital and departmental policies regarding safety, attendance and dress code.
Maintains confidentiality of all material handled within the hospital as well as the proper release of information.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting 8 hours per day; 3 hours at a time. Stand up to 1 hour per day; 30 minutes at a time. Walk up to 2 hours per day; 20 minutes at a time. Continuously fingering and handling for data entry, typing, etc. and occasional twisting and turning. Occasionally lift up to 20 lbs. Occasionally carry up to 15 lbs. Frequently stoops, bends, or reaches above shoulder level to retrieve files. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, peripheral vision and vision monotony.
High School Graduate.
Certified Ambulance Coder (CAC)-Preferred
TRAINING AND EXPERIENCE:
Experience in computer operations. Previous experience in health care/ambulance billing; radio communication skills; office skills including typing, filing, bookkeeping. Experience taking and recording minutes of meetings; excellent organizational skills; pleasant telephone manner. Ability to perform job with a minimum of direct supervision.
WORK SCHEDULE: Day shift with varying hours based on the needs of the department. Full time hours as scheduled.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.