The position pays per union agreement. Starting rate of pay $12.33/hr.
ALASKA AIRLINES' STORY
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.
Role Summary The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies. The RSA must be an assertive, self-starter who proactively assumes responsibility for determining and recommending the service which best meets the guests' needs in a way that is consistent with our values. The duties of an RSA shall include, but not be limited to verifying availability of space, confirming reservations and making appropriate changes to reservations and tickets. This role requires patience, quick thinking and an in-depth knowledge of overall policies which impact our guests and their travel experience. An RSA must possess a strong desire to assist our external guests and help support our internal customers (Customer Service Agents, flight crews, etc.).
Scope & Complexity This position supports reservations sales activities for Alaska Airlines.
Performs a variety of guest service functions via phone including:
Answers incoming calls and matches the features and benefits of Alaska Airlines to the needs of the caller.
Answers callers' inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.
Makes new reservations and changes existing reservations on scheduled domestic and international flights.
Assists callers with technical website and mobile navigation needs.
Handles callers' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first call resolution.
Operates within a variety of complex computerized systems to assist guests and daily operations.
Proactively creates a positive service oriented environment for guests.
Performs other duties as assigned.
Job-Specific Experience, Education & Skills Required
A minimum of 2 years of customer service experience.
Exceptional interpersonal skills, including a professional and pleasant phone demeanor.
Excellent communication skills (e.g., verbal, written, and listening).
Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices.
Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner.
Ability to work in a process-oriented environment.
Proficiency with general computer programs, keyboard skills, and Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
Ability and willingness to work from home, which must be within 100 miles of a call center location and within either AZ, ID or WA. Some in call center time is required.
High school diploma or equivalent is required.
Minimum age of 18.
Must be authorized to work in the U.S.
Airline or travel industry experience.
Spanish language proficiency.
Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
The location for this position is in Boise, idaho
OUR CULTURE - ALASKA AIRLINES
For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
Please apply on or before: November 4th, 2018
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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.
Job ID: 32823
Location: Boise, ID