SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
Assists callers efficiently and in a polite, courteous and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist
Keeps Supervisor informed concerning scheduling and/or service delivery problems
Completes all required records and reports
Effective use of telecommunications systems
Excellent communication skills
Basic computer and typing skills
Type 40 wpm
Customer service experience
Able to work in a busy environment
Able to work independently or with a team
MINIMUM REQUIRED EDUCATION/TRAINING
High School graduate or equivalent