General Manager

Logistics Transport - Cleveland, OH

  • Coordinates terminal activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound line haul operations and service center office operations to ensure profitability and positive employee and driver relations.
  • Establishes and communicates department goals, monitoring employee performance to ensure they are met or exceeded.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Plans and directs the day to day transportation functions, including the work assignments of facility supervisors and clerical staff, to ensure standards for efficiency, accuracy, are met or exceeded.
  • Participates in the development of and responsible for administering company employee relations strategies, including maintain the confidentiality of such material and matters.
  • Provides training, development and performance evaluations of department staff; works with Human Resources for department hiring to ensure selection of qualified candidates are met.
  • Participates in development and responsible for administering company safety strategies and programs.
  • Provides leadership to others through example and sharing knowledge.
  • Performs work of carious supervisory/managerial staff positions in their absence.
  • Resolve delivery issues between drivers and customers and other customer service issues.
  • Interpret transportation operations anomalies and identify appropriate solutions.
  • Prepare a variety of comprehensive administrative and technical reporting documents.
  • Ensure service center is working effectively in a general business environment, with a focus on high levels of quality and customer service.
  • Responsible for service center revenue generation based on goals established by the company.
  • Develops, audits and manages the budget and operations cost to ensure efficient operations.
  • Responsible for compliance and knowledge with OSHA and DOT regulations, as well as other safety standards to maintain facility in a safe manner.
  • Responds to and resolves issues beyond the scope of supervisory staff and maintains on call status.
  • Start-up of an ”in-house” transload facility.
  • Position is 50% day to day operations management and 50% new business development.
  • Manage trucking, brokerage and warehousing operations.
  • Responsible for the business plan, which call for aggressive growth and expansion of the trucking and transload business.
  • Develop strategy and market the company’s services to generate new business relationships, increase revenue growth, and present solutions to meet customer’s needs.
  • Manage existing business accounts and continuously build customer rapport.
  • Proven track record of successful port management, including large customers with multi-year service agreements.
  • Manage overall terminal P&L to establish budgets and forecasts.
  • Oversee all terminal dispatch, planning, and document management functions.
  • Ability to assess problems, determine root causes, and work towards resolution and focus on continuous improvement.
  • Recruit and select office staff, company drivers, and owner operators.
  • Supervise, manage, and develop facility employees.
  • Implement and maintain cost control policies through proper staffing, training, and supervision of employees.
  • Maintain a safe, efficient, and orderly terminal office and yard.
  • Communicate and uphold all company policies and procedures.
  • Perform other tasks as necessary to support the company objectives.


  • HS Diploma and Equivalent
  • Four plus years of Transportation/Dock experience
  • Five plus years of management experience in a fast-paced warehouse/production logistics environment
  • Experience with Microsoft software such as Office, Excel, and Word
  • Possess excellent communication skills - both verbal and written
  • Ability to solve problems where work is defined with established instructions and processes
  • Must have strong customer service skills
  • Must be able to interact well with others
  • Must be capable of working under tight constraints in a high-volume environment with multiple priorities

Job Type: Full-time


  • Management: 3 years (Preferred)