Training Specialist IV - Learning & Performance Coach

Texas Juvenile Justice Department - Edinburg, TX3.2

30+ days agoFull-time
Performs highly complex (senior-level) training work for the Juvenile Justice Training Academy (Academy), which coordinates, develops, delivers, and evaluates various training and professional development programs for juvenile justice leadership and administrators and for juvenile justice direct care professionals working in state-operated juvenile correctional facilities, community-based work environments, or local juvenile probation departments. The programs emphasize training of leadership, management, and supervisory skills; training of specialized skills required for the supervision of youth assigned to state-operated juvenile correctional facilities and community-based work environments; implementation of the agency’s behavior management and treatment programs for youth committed to TJJD; educational training to promote compliance with case management and other standards for probation, parole, and supervision services at the local level; and professional development and training programs for juvenile probation officer, juvenile supervision officers, and community activities officers.

The Training Specialist IV Learning and Performance Coach performs a variety of training duties as directed by Academy management or designee, with a focus on the oversight and delivery of on-the-job training (OJT) to improve employee performance and increase organization efficiency and effectiveness; facilitates the transfer of learning through the combination of bringing knowledge, comprehension, and effective practice to on-job performance; modeling skills, observing staff performance in the work setting and on the job; providing feedback and coaching to help juvenile correctional officers (JCO) improve prior to working independently with youth (approved for sole supervision); ensuring all new JCOs meet requirements for continued employment; and provides ongoing leadership and professional support in a coaching capacity to all JCOs within the first twelve months of employment. Works in close partnership with TJJD facility staff and Academy staff.

Works under limited supervision, with moderate latitude to use initiative and independent judgment. May be required to work alternating shifts, work in excess of 40 hours per work week, and/or be on-call. Minimal travel may be required. ESSENTIAL FUNCTIONS:

Serves as a trainer, coach, mentor, role model, evaluator, and leader for all newly hired JCOs for the first twelve months of employment and documents progress and performance based on standardized evaluation guidelines. Serves as supervisor for newly hired JCOs until approved to independently work with youth (approved for sole supervision).

Collaborates with subject matter experts and Academy management staff in the development, delivery, and evaluation of training programs specifically related to OJT; shares information, identifies concerns and trends, and recommends improvements to enhance training development and delivery.

Ensures the JCOs are familiar with the complete operation of the facility, layout of the physical location, and introduction of key leadership within the facility as directed by Academy management and serves as intermediary between facility administration and JCO.

Facilitates the delivery of information, manages the learning activities, and provides thorough instruction for JCOs in all approved and required OJT dorm modules and curriculum.

Explains operational procedures and existing policy on all activities associated with the OJT dorm modules and curriculum.

Provides guided practice of all OJT dorm modules through demonstration, coaching, checklists, step-by-step instructions, and regular feedback to ensure JCOs are practicing the targeted skill correctly before applying on the dorm and in real work situations. JCOs should demonstrate the targeted skill learned until competency is exhibited, providing direct feedback throughout the process.

Assesses what remedial training may be needed by a JCO and develop an action plan for completion. Reasonable effort made for length of time required for demonstration before corrective action or remedial training is recommended or required.

Asks repeated learning questions to help JCOs reflect, analyze, draw conclusions, and apply (or plan to apply) the outcome of their actions in various situations.

Provides routine feedback to JCOs to enhance their professional growth in a positive regard and rectifying any performance deficiencies in a timely manner.

Utilizes positive reinforcement to change behavior while teaching or coaching JCOs to help building positive relationships. Praises good performance and improvements during learning, encourages, recognizes effort, supports supervisory staff to enhance recognition of skill development, and encourages peers to reinforce one another’s skills.

Maintains a formalized record keeping methodology for new hire records and documentation in accordance with the agency’s records retention schedule and accurately enters in data for JCOs to receive course credit for OJT in the agency’s training tracking system.

Works with JCOs to facilitate learning is continually occurring within the first twelve months of employment; JCOs have accurate information on a subject, policy, or practice; JCOs can explain an idea to a peer or supervisor; JCO can perform a targeted skill or task directly related to their job performance; JCO can recognize when and where to use a targeted skill; JCO appropriately uses a targeted skill when necessary; and JCO can properly evaluate the effectiveness of a targeted skill by the results.

Evaluates the effectiveness of learning by testing skills and/or knowledge of JCOs, answering questions, addressing concerns about the job, and inviting feedback on the learning methods used during OJT to improve the program’s effectiveness.

Provides timely written communication with Academy management and facility administration if a problem arises and the FTO believes the JCO cannot be properly trained, evaluated, or perform the duties of a JCO.

Ensures JCOs are competent in their skill development through approved standardized evaluation guidelines. Compiles and completes required documentation for the agency’s certification officer to support the request for the JCO to be approved for sole supervision.

Compiles and completes monthly reports to establish progress reports to Academy management and facility leadership for current JCOs in OJT and within first twelve months of employment.

Coordinates training schedule with appropriate training specialist and facility leadership or their designee as directed and approved by Academy management. Works with the appropriate training specialist if any changes are deemed necessary and appropriate.

Facilitates training for new shift team leads in their ongoing role in monitoring and coaching regarding implementation of strategies to achieve goals, objectives and compliance with established policies and procedures.

Works with facility leadership to provide ongoing OJT in dorm shift meetings, management meeting, and town hall meetings and to facilitate monthly recognition of JCOs who have been approved for sole supervision in town hall meetings, or other formal gathering of facility staff and leadership.

Collaborates with facility leadership to ensure JCOs receive diversified training experiences on a multitude of dorms to prepare them with a broad experience base.

Uses leadership and teambuilding skills to motivate supervisory staff and JCOs to collaborate efforts and work toward common objectives and goals.

Attends any new course for JCOs developed by the Academy within 60 days of implementation.

Observes new hire classroom training annually as provided by training specialists to assess any correlation of material in classroom modules with the transfer of learning during OJT, and identifies any needed changes to OJT dorm modules and curriculum to enhance the effectiveness of the overall training program.

Utilizes training material only as approved by Academy management.

Intervenes during emergencies or altercations with TJJD state-operated facilities to prevent escapes and gain physical control of youth.

Imparts the importance of communication, work ethics, equity, and consistency to youth and JCOs.

Provides training and leadership to new field training officers.

Participates in identifying, recognizing and solving training issues.

Exhibits appropriate professional behavior toward staff and youth for JCOs to model.

Assists in the identification, development, training, and evaluation of core staff competencies.

May assist in the hiring process for new JCO staff.

Monitors outcomes for racial, ethnic, and gender disparities and takes action to address identified disparities.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:
  • Reports safety hazards and corrects hazards when possible.
  • Completes required documentation in the event of an accident/injury within requested time frames.
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

REQUIREMENTS: High School diploma or equivalent.


Four years of full-time wage earning experience in a direct care position providing supervision to youth in a TJJD state-operated facility (e.g., juvenile correctional officer).

Experience and Education Substitutions:
  • Completed course hours of undergraduate study may be substituted for up to four years of experience on a basis of 30 course hours for one year of experience.
  • Experience requirements may be satisfied by the prorated part-time equivalent.
Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.

Requirements for Continued Employment:
  • Obtain and maintain certification as an instructor in TJJD’s approved use of force techniques. An employee must obtain such certification or recertification within 60 days of employment in this position if he or she does not have a current certification.
  • Obtain and maintain certification as an instructor in First Aid and CPR. An employee must obtain such certification or recertification within 60 days of employment in this position if he or she does not have a current certification.
  • Obtain and maintain certification as an instructor in oleoresin capsicum (OC) aerosol. An employee must obtain such certification or recertification within 60 days of employment in this position if he or she does not have a current certification.
  • Maintains approved status for sole supervision.
· Failure to maintain required licensure/certification will result in termination of employment.

This position is subject to mandatory pre-employment drug testing and any offer of employment is contingent upon acceptable results from a drug screen conducted for the agency and the results of the Pre-Employment Medical Exam Report for hazardous duty positions.


Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Human Resources MOS Codes.

1. Knowledge of:
  • TJJD programs, policies, and procedures including safety, security, and facility rules, regulations, procedures, and practices.
  • TJJD direct-care training requirements.
  • Laws governing training requirements, professional accreditation, copyright and failure to train.
  • Adult education and training procedures, principals, practices, and techniques.
  • Agency’s learning management system.
  • Group processes, group dynamics, and interpersonal relations.
  • Trauma Informed Care Practices as it relates to direct care supervision of youth.
  • Trust Based Relational Interventions (TBRI®).

2. Skill in:
  • Physically restraining youth in the appropriate manner, maintain order and discipline, and act quickly in emergencies.
  • Use of standard business software, personal computers, recording devices and various available presentation technologies.
  • Maintaining written files and records.
  • Verbal and written communications.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

3. Ability to:
  • Develop training objectives and formulate learning objectives.
  • Assess training needs and the effectiveness of training.
  • Remain alert, observant, and physically able to respond appropriately to work situations or emergencies including, but not limited to, physical restraint of youth.
  • Intervene, correct behavior and facilitate group discussions and activities in accordance with agency policy.
  • Appropriately respond to abusive language and conduct in a manner consistent with instructions received in training.
  • Work in stressful situations, with possible periods of extreme stress.
  • Interpret and explain policies, procedures, standards, and guidelines to different audiences.
  • Prioritize and manage multiple tasks with varying deadlines, and complete work within required timeframes.
  • Process information logically, make decisions, and to demonstrate the soundness of those decisions.
  • Follow ethical standards and enforce agency policies.
  • Provide effective leadership and provide training in JCO skills.
  • Accept and adapt to changes in assignments, methods, policies, etc.
  • Encourage others to become involved in solving problems, recognize when an individual or group requires direction, and effectively interact to guide them to accomplish a task.
  • Work a variety of shifts, weekends, holidays, and overtime when required.
  • Plan, assign, and supervise the work of others.
  • Provide and implement agency rehabilitative strategies into training modules.
  • Work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
  • Work alternating shifts, work in excess of 40 hours per work week, and be on-call.