Anti - Human Trafficking Case Manager - Central Maryland Area Command

The Salvation Army - Baltimore, MD (30+ days ago)4.0


The Anti-Trafficking Case Manager will provide comprehensive culturally appropriate case management services to survivors of human trafficking. Case manager will support survivors in restoring dignity, choice, safety, and self-agency to continue on a path toward self-sufficiency. This position will coordinate and monitor the day-to-day implementation and operations of the Anti -Trafficking program and assumes responsibility for all services eligible to trafficking survivors referred to The Salvation Army. The Case manage provides direct services to survivors, including case management and another services for which the members are qualified; operates within program budget and funds; serves as a liaison for the program; participates in public awareness and outreach; identifies and seeks partnerships of other agencies and organizations for collaboration.

Knowledge, Skills and Abilities

Ability to develop, implement, and enforce program policies and procedures. Ability to develop program plans and goals based on member’s needs. Ability to evaluate progress toward program goals. Ability to effectively communicate and work as a team member in a cross-cultural environment. Ability to plan, organize and prioritize work to accomplish work in compliance with quality standard and deadlines. Ability to use problem solving techniques to resolve issue independently. Experience with trauma, drug and alcohol, domestic violence and human trafficking. Ability to use sound judgement and maintain boundaries with clients and members. Ability to build and maintain a positive, cooperative, and professional attitude in interactions with volunteers, staff, members and community agencies. Knowledge of the principles and practices of social service case management. Knowledge of social service resources and agencies in the community. Knowledge of effective communication and motivation practices. Knowledge of the principles and practices of client assessment, case planning, management and referrals. Knowledge of the principles and practices of crisis intervention counseling. Knowledge of family dynamics and issues of domestic violence and sexual abuse (preferred). Exceptional written and oral communication skills. Competent working knowledge of Microsoft Word, Excel, Lotus Notes and the internet.

Education and Experience

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND two years’ experience working with anti-trafficking, sexual assault or domestic violence efforts; one-year experience providing case management. Preferred multi-cultural and ability to communicate in a foreign language OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

Clinical Case Management certificate preferred. LSW preferred. Valid State Driver’s License.

Physical Requirements and Working Conditions

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly in order to maintain control of member caseload. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Ability to travel to outside meetings, other sites and transportation of clients.

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Travel to other sites is necessary and may require shared use of spaces.

Additional Information

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the “Apply Now” icon at the bottom of this posting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled