Come join the Marcus Theatres Team! We are looking for an enthusiastic District Director to enhance our fun, fast-paced theatre environment. A successful candidate will have a foundational knowledge of the theatre industry and be committed to providing superior customer service to all of our guests. A District Director will be responsible for overall theatre operations for Nebraska, North Dakota and Iowa properties with emphasis on achieving attendance, revenue, sales/marketing, cost control, quality measurement, staffing, associate development, guest satisfaction and administrative guidelines. This position drives the Strategic Plan for the group of theatres in area of supervision. This position takes responsibility for the business plan and P&L statement for each of the assigned locations. This position requires extensive planning, budgeting, vendor management, payroll analysis, and excellent written and verbal communication. The District Director will report to the Executive Vice President. Now is the time to join the growing Marcus Theatres Organization!
Candidate must be located near Omaha or Lincoln, Nebraska or willing to relocate.
Essential Functions/Job Duties:
Directs financial activities of district to achieve and exceed budgeted levels of attendance, and revenue. Through forecasting tools, devises strategies with property managers to ensure that revenues are maximized.
Monitors and advises on pricing structures and strategies to maximize revenues and gain market through review of competitors and market conditions.
Ensures property management adheres to budget guidelines and develops systems to control costs by theatre and within the area as a whole and improve profitability. Responsible for explanation of all revenue and expense variances.
Responsible for review of P & L analysis and payroll recaps. Responsible for ensuring variances are corrected or explained.
Advises management on major repairs and replacement costs and assists with writing capital improvement proposals. Prepares annual capital expenditures report. Complies with allocated budgets and justifies variances. Authorizes non-routine expenses.
Maximizes attendance and concession marketing programs to optimize both attendance and C.P.P., utilizing prepared materials, excellent service, suggestive selling and up-selling.
Sales and Marketing
Coordinates programs with management to create, implement, and monitor promotion activities.
Reviews and approves marketing pieces including guide ads and display advertising.
Implements and approves content and expense of local, grass roots marketing efforts.
Promotes involvement in Chamber of Commerce functions.
Monitors competitive theatres within the area for trends, standards, activities and practices and takes appropriate action as required.
Promotes and supports Associate Programs.
Ensures all guest complaints are resolved immediately and effectively either through personal involvement or through interaction with management.
Supports and advises on the implementation of the guest satisfaction programs.
Monitors individual complaints and complaint levels per property to determine if personnel problems exist and action needs to be taken to improve guest relations.
Monitors associate interaction in all areas of the theatre and promotes optimal performance.
Provides customer service training to all associates as needed by recognizing exemplary performance and coaching on substandard performance.
Conducts regular property visits/inspections within the area and ensures all areas of operations are within company standards, including quality, service, cleanliness, presentation, safety, security, and maintenance programs. Providing concise and informative property evaluations using a consistent measure of property's performance in relation to observations both positive and negative. Goal is to conduct 4 or more property visits per month.
Investigates and ensures corrective actions are in place for all deficiencies found via internal/external auditors, property evaluations, guest or associate complaints, etc.
Provides direction to improve physical inspection at each property. Ensures that improvements are made to enhance curb appeal, approach, lobby presentation, and arrival experience.
Promotes improvement of physical plant through training and guidance to all properties.
Review on a consistent basis the inception and completion of capital improvement projects scheduled throughout the area. To include follow up on outstanding PO's, vendor issues, installation, disposition, and overall inspection of the job.
Staffing and Development
Interviews and makes hiring decisions for all management positions, including Assistant Managers in the area. Ensures "Best In Class" experienced and qualified management in place at all locations.
Trains and develops management staff to include mentoring, disciplining, counseling and discharging of associates as necessary. Grooms associates for career advancement to assist in staffing requirements of the theatre division as well as The Marcus Corporation.
Ensures training and development of line staff by management.
Establishes and maintains regular communications with Managers to discuss operational policies, corporate directives, promotion efforts and operating hours. This communication is accomplished through individual discussion, conference calls, meetings, etc.
Conducts performance appraisals for managers. Recommends salary increases and reviews bonus payouts.
Responds to associate relations issues, to include Confidential calls, with direct responsibility to work with Management and HR for resolution. Meets with staff while on property to enhance employee relations and communication of new initiatives.
Conducts close out procedures for management leaving the company. Conducts turnover procedures from departing Managers to newly arrived Managers or transferred Managers.
Monitors hourly turnover at each property and provides guidance and support for properties exceeding 50% annualized turnover.
Organizes, plans, anticipates, and administers the staffing requirements within the area and recommends promotions.
Networks and recruits for management personnel through local high schools, universities, local contacts, etc.
Mentors associates regarding their growth and development. Meets with theatre staff formally and informally to become familiar with personnel and provide leadership, praise and encouragement.
Examines property transaction records and reports to ensure all policies and procedures are being followed in the areas of billing, credit, purchasing, deposits, payment of invoices, payroll, inventory, and all administrative functions of operations.
Monitors specific reports for chargeback control, cash control, concessions management, end of period reporting process, and recoveries to poor internal audit
Effective leadership and management skills with the ability to oversee many subordinates in multiple locations. Strong strategic business decision-making skills with the ability to plan and organize varied and diverse responsibilities.
Good marketing skills and understanding of social media.
Excellent problem-identification and problem-solving skills.
Excellent verbal and written communication skills.
Ability to interact professionally and effectively with all levels of associates and industry contacts.
Valid drivers license and the ability to travel extensively on a regular basis for routine and special needs.
Bachelor’s degree or equivalent experience.
Previous management experience in all areas of operations, preferably in a multi-location capacity in the theatre industry.
6-10 years of prior experience in a management position
5-7 years of prior experience in all areas of theatre operations
Proficient with Microsoft Word, Excel and Powerpoint and Outlook.
Primary Location: Wisconsin-Milwaukee-Marcus Theatres General Admn
Work Locations: Marcus Theatres General Admn 100 East Wisconsin Avenue Suite 2000 Milwaukee 53202
Job: Corporate Executive
Employee Status: Regular
Job Type: Experienced
Job Level: Executive
Job Posting: Jun 11, 2018, 8:38:27 AM