Director of Business Applications

TeleTracking Technologies - Pittsburgh, PA4.2


Director of Business Applications


For every hour patients wait for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. Named one of Becker's "Great Places to Work" and a Pittsburgh Business Times “Corporate Citizenship Award” winner, TeleTracking delivers extraordinary outcomes that have been the subject of study by the RAND Corporation and is the perennial KLAS Patient Flow Category Leader.


 We take pride in our mission and are grateful for the opportunity to do noble work

 We value honesty and treat others with respect

 We innovate to solve problems and create elegantly simple offerings

 We hold ourselves and one another accountable

 We relentlessly pursue continuous improvement and challenge the status quo

 We contribute positively to meaningful outcomes for our partners and for healthcare

 We make sound decisions and operate efficiently in order to sustain employment and grow the business


The Director, Business Applications (Dir BA) oversees the technology systems that support the operations of all internal business applications including financial, sales, marketing, resource management, and human resource platforms. The Dir BA partners with the business and leads the analysis of organizational needs for development and implementation of systems. The Dir BA understands the technical functionality and capabilities and ensures that all systems are effectively meeting the needs of the business. In addition, the Dir BA collaborates with third-party resources, vendors and other IT teams in support of projects and operations around business systems

The Dir BA leads and oversees the day-to-day tasks of a team of analysts, developers, and administrators to ensure effective enhancement, integration and operation of our business applications. This includes the development and maintenance of the systems including the coordination of software releases and patches, testing and distribution of software updates, release notes, and training materials and communication plans as well as integrations with other systems.

The Dir BA is responsible for internal user support. The Manager of IT Support reports directly to this position and the Dir BA is responsible for ensuring the resiliency and success of the IT Support Team.

This position also provides direct support and indirect leadership of TeleTracking’s decision support functions.


Leads the development and maintenance of all business applications including system integrations and understand the business requirements and makes recommendations regarding system integrations and updates.
Manages the roadmaps and release schedules for all business applications. Develops and maintains change management processes for all business applications and their integrations
Leads master data management initiatives and ensures ongoing data quality controls and processes
Manages partner/vendor relationships including agreement renewals and procurement endeavors
Provides leadership and direction to the internal IT Support Team


Bachelor’s Degree, Information Science, Data Management, Computer Science or related field


Five to ten years of experience in data analysis, systems administration, or computer programming
Three to five years of experience managing business analysts, developers and administrators
Experience working with industry standards, regulations, and guidelines in database warehousing and other relevant systems
Experience working with SaaS based business application platforms such as NetSuite and SalesForce
Experience working with information security practices
Experience working with relational databases
Experience in data quality improvement


The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term

"qualified individual with a disability" means an individual with a disability who, with or without

reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of TeleTracking’s commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.