Seasonal Customer Service Representative - Work From Home

Sykes Enterprises, Incorporated - Michigan3.3

Full-time | TemporaryEstimated: $24,000 - $33,000 a year
EducationSkills

Looking to earn extra money to pay for holiday bills?

We’re looking for SEASONAL people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position, you will use your empathy, patience, and resilient nature to resolve issues. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.

We do not HIRE from these states: IL, IA, ME, NH, ND, and SD

Most shifts are evening and weekends.
Opportunities for incentives

SOME HOME OFFICE REQUIREMENTS:

  • Telephone landline with NO features - Some Programs require a landline
  • Own computer windows 7, 8, 8.1 or 10 only (No MAC's)
  • USB Headset
  • Corded phone and Corded phone headset
  • Stand Alone Monitor - Some programs require a landline

People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers.

Primary Responsibilities

  • Answer back to back calls and resolving issues
  • Build a strong relationship with your customer
  • Resolve the problem quickly and ensure the situation does not escalate
  • Speaking clearly and with empathy in both positive and negative situations
  • Resilience When you get stressed, are you able to maintain your neutral point of view?
  • Administrative Skills Are you organized and efficient?

If the answer to these questions is yes, then come find out why SYKESHOME has been the employer of choice for so many people who want to transition their career from the office to their home!

Required qualifications, skills, and experience

General Qualifications

  • 18 years of age or older
  • Legally authorized to work in the United States
  • High School Diploma or Equivalent
  • Speak on the phone and use a computer
  • Empathize and be friendly with people you’ve never met
  • Use logic and solve problems
  • Be part of a team

Desired qualifications, skills, and experience

  • Customer Service Background

Job Types: Full-time, Temporary

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)

Work Location:

  • Fully Remote

Work environment:

  • Work from home