Escrow Specialist

First National Bank of America - East Lansing, MI3.8

Full-timeEstimated: $32,000 - $42,000 a year
First National Bank of America is a nationwide mortgage lender which services the loans we make and acquire. The direct servicing of our accounts provides the opportunity to build relationships with our customers and offer prompt and knowledgeable service. As an Escrow Specialist, you will ensure accurate and timely disbursement of tax and insurance funds to insurance companies/agents, taxing authorities and customers. In addition the preparation and review of escrow analyses will provide challenge to your daily work. You will bring an eye for detail, strong written and oral communication skills, problem solving abilities and the desire to work in a fast-paced, collaborative and supportive environment. If you are ready to be exceptional, we welcome you to apply to join the First National team!

Interact with customers, insurance agents and companies, and taxing authorities via phone, email and mail. Ensure timely follow-up on each form of communication.
Escrow onboarding for new accounts, ensuring accurate data entry of tax and insurance information
Monitoring of and timely action on insurance claims including processing and claim fund distribution
Analysis and preparation of escrow analyses
Work multiple high volume worklists on a daily basis
Prepare and mail letters to maintain compliance requirements
Work overtime hours as work load necessitates
Exceptional attention to detail and follow-through
Strong self-management and multi-tasking skills
Comfortable working in a demanding, fast-paced environment
Drive, humility and an established ability to work in a team environment
Engaging communication skills (telephone, e-mail, and in-person)
Ability to meet goals and objectives effectively and efficiently
Knowledge of real estate/escrow servicing preferred
Proficient use of Microsoft Office Suite