After Hours Travel Agent - Remote

FCM Travel Solutions - American Samoa3.9

Job no: 500368
Brand: FCM Travel Solutions
Work type: Full time
Location: Virtual
Categories: Corporate
We are looking for two experienced Corporate Travel Agents to fulfill our after hours customer care services.

Available Shifts: We are looking to fill an evening weekend shift as well as an overnight weekend shift.
Location: Virtual

Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
Build Passenger Name Records (PNR) and profiles.
Perform ticketing, Phase IVs, exchanges/changes with complex international fares.
Providing solutions to travel related problems clients may have experienced with arrangements during after-hours or emergency situations.
Attendance at Team Meetings and Weekly Business Meetings are a requirement for this role.
Ability to work flexible hours and shifts as determined by business need and client call volume

We require our Travel Center Agents to have a minimum of 1-3 years’ of corporate travel experience.
Ideal candidate should have experience on an After-Hours Desk in Corporate Travel.
Experience with ticketing, scripting, changes and exchanges to complex multi-segment international and domestic fares and pnrs.
SABRE experience required.
Geography and international destination knowledge is a must.
Quality control and ticketing skills are preferred.
Candidates should possess decisive and successful problem solving skills, be detail-oriented and have effective verbal communication skills.
Skilled in usage of a personal computer and various software packages
Ability to work effectively and multi-task while maintaining professional rapport with clients

Compensation & Benefits Include:
Discounted travel and fantastic incentives from the world's top travel providers
Industry renowned social events and excellent company culture
Exceptional career progression with opportunities across the globe
Fast-track leadership program to develop the future leaders of our business
Comprehensive leadership training career path support with business, product and leadership training
Free and confidential advice from our in-house health, wellness and financial advisers
Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options.
$22/hr plus OT

What WE can offer YOU!

Strengths based culture
Brightness of Future-exciting growth opportunities
Paid on-site 2 week and ongoing training
Relaxed dress attire
Discounted travel benefits and access to travel planner to book discounted hotel & air
National/International Award Nights
Quarterly team awards and recognition events
Benefits including vision, medical, and dental after one full month of employment
Generous paid-time off policy
401K with up to 3% company match after 3 months
Free and confidential access to our in-house financial advisor (401K, Stock Plan)
Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
Giving back through the Flight Centre Foundation (Habitat for Humanity, Feeding America, Earth Share)
Location: Virtual

FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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