Conference Operators PART TIME

Arkadin Global Collaboration Services - Schaumburg, IL (30+ days ago)3.0


Boost your career with Arkadin, a fast growing global provider of cloud communications services and part of NTT Communications, one of the world’s largest telecommunications companies. You will play a vital role in a business whose solutions enable a more digitally connected workplace and contribute to a greener planet. With 56 operations centers in 33 countries, your talent will find a place to grow rapidly. Join a company whose people are #ContagiouslyEnthusiastic!

For more information, please visit www.arkadin.com

Professional and clear speaking voice

Your Role

The Event Producer provides support for events utilizing Audio Conferencing and/or Web Conferencing by managing the event and/or providing live assistance with basic audio and/or web questions. The Event Producer will manage Investor Relations calls, High Profile Events and interact with High Profile customers. The Event Producer uses enhanced customer service skills to resolve challenging situations, communicates in a clear and professional speaking voice and applies knowledge learned to ensure a professional and successful event.

What You’ll Be Doing

Key Results:

  • Adheres to the service level agreements that have been defined
  • Error-free event hosting to ensure a positive customer experience and high event success rate
  • Maintains proper knowledge of product and services
  • Contribute to customer retention through customer-centric focus

Key Tasks:

  • Manages and ensures a successful event by timely and properly preparing for assigned events, review all pertinent information with the customer during preconference, provides guidance and support to the customer during the event and handles any post call duties.
  • Answer participant lines timely and properly identifies and places into conference
  • Answer participant lines requiring assistance timely during live events
  • Provides the necessary follow-up on quality issues
  • Contributes to the continuous quality improvement of processes
  • Assess customer requirements and offers accurate solutions to customer requests
  • Maintains current on job knowledge in order to assist in various team areas

The Skills You’ll Bring

Professional and clear speaking voice

  • Excellent written communication skills
  • Strong organizational and time management skills
  • Excellent customer service skills
  • 2-4 years of Customer Service
  • Proven track record in conflict and problem resolution
  • Able to work independently or as part of a team, with strict attention to detail and an ability to multi-task in a fast paced environment
  • Computer proficient with a strong working knowledge of Microsoft Office applications, specifically Excel and Word, as well as Outlook and utilizing the Internet for information
  • High school diploma or G.E.D. required, some college preferred

Job Type: Full-time

Salary: $12.50 /hour

Job Type: Part-time

Salary: $12.50 to $12.51 /hour

Education:

  • High school or equivalent

Location:

  • Schaumburg, IL