At Gongos, we make customer centricity happen. We believe a great employee experience is a prerequisite to a great client experience. That’s why we look for promising multidisciplinary talent to fuel our company’s growth. Our teams go beyond consumer research and simple human understanding. Knowing how consumers make decisions creates deep empathic learning and informs strategies, but acting on human-centered knowledge propels true growth. At Gongos, we use whatever medium it takes to illuminate understanding. From humanizing the customer to creating organizational assets, we curate information to resonate with all who need to act on it.
The primary role of the Moderator is to support our Decision Intelligence practice by humanizing customers, our learnings and insights, empowering our customer centric clients to make better decisions. This person is responsible for continuing to build our intellectual capacity, identify new approaches, techniques and technologies to bring customers to life and drive strategic decisions through a qualitative lens.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Moderating various traditional and non-traditional qualitative techniques to bring our clients closer to their customers and humanize them in a way that will solve business challenges
Provide value-added insights and consulting capabilities through a strong business acumen
Excel at uncovering client’s business challenges and key decisions and the ability to help solve them
Ability to identify creative qualitative approaches to glean new insights that inform confident client decisions
Be a thoughtful leader (both internally and externally) for customer-centricity and humanization of insights
Deliver key insights and recommended actions in a persuasive manner that influence client decisions and drive the decision-making process
Easily build strong relationships with co-workers and clients alike through collaboration, expertise and approachability
Serve as a strong mentor with a proven ability to develop qualitative minded, consumer-focused colleagues
Pursue continued personal, professional and technical development to share with our clients and organization
Excel at creating strategic, compelling and actionable deliverables to drive change and decision-making within client organizations
Contribute to and seek out a fast-paced, innovative and collaborative working environment
Immerse in and facilitate a variety of different customer-centric engagements to gain empathy and inform business decisions
Demonstrate current, and the ability to establish, strong client loyalty based on their overall consultative capabilities
Desired Skills and Experience
6+ years of experience working in an advertising or qualitative agency, including vast knowledge of business/marketing strategy and strong moderating experience
Bachelor’s degree in Marketing, Sociology, Psychology or related field
Experience applying qualitative techniques to answer business objectives
Track record of positive, direct management of a team and experience developing and retaining the talent within the team
Ability to convey complex conceptual topics in an easy to understand manner at professional conferences, academic meetings, business round tables, etc.
Strong client management skills and proven ability to establish solid client relationships and loyalty
Ability to organize and prioritize your time appropriately with strong attention to detail
Additional Company Information
PERKS THAT SET US APART
Flexibility and time to recharge! We like happy, healthy employees, so recharge with generous PTO and holiday time off including a paid company shut down between Christmas and New Years
Work from home! Work in the comfort of your home 1 day/week after 1 year of employment
Benefits! We offer four health insurance plans, dental insurance and vision insurance with an employee contribution that start from day one
Flex time! Don’t want to be a road warrior in rush hour? Begin your day between 7:30-9:30AM
Wear what you want! Jeans, business casual, flip-flops; if you’re comfortable, we’re comfortable
Tuition reimbursement program! 50% tuition/book reimbursement (max $3,000/year) available at one year of full-time employment
Pay it forward! Our in-house charity team, Gongos Gives, provides ways to give back to our community
401k plan! 100% company match up to 3% of salary, 50% match on next 2%, available at one year of full-time employment
Culture! We are a team that loves to have fun and some of that includes going to Tiger’s games, Cinco De Mayo celebrations, Secret Santa, annual golf outing, and lots more
Telecommute! Fantastic employees aren’t just local, so we look everywhere for great talent
We’ve moved! Our new headquarters located in downtown Royal Oak, Michigan is a fun city atmosphere with a progressive, flexible, and fun work environment. Enjoy working on outdoor balconies overlooking the city or sitting in private, quiet seating arranged in the office.
As a decision intelligence company, Gongos, Inc. brings a consultative approach in developing growth strategies grounded in operationalizing customer centricity.
Partnering with its clients’ insights and analytics, marketing, strategy and customer experience groups, Gongos serves as a translator to help cross-functional teams fuel the competency to gain and apply consumer wisdom, transform decisions into action, and navigate organizational change. From product innovation to portfolio management, customer experience to consumer journeys, pricing strategies to marketing optimization, and trend analysis to predictive modeling, Gongos builds a laser-sharp consumer orientation across organizations to drive greater customer attraction, retention and lifetime value.
Gongos has been named a Crain’s Cool Places to Work in Michigan, Metropolitan Detroit’s 101 Best and Brightest Companies to Work For, and a Detroit Free Press Top Workplaces. The company is among the AMA Top 50 U.S. marketing research organizations.
Gongos, Inc. is an Equal Opportunity Employer that values and depends on the diverse backgrounds, experience, knowledge and talents of our employees. We embrace and reflect the ethnic, cultural and lifestyle diversity of the communities where we work and encourage men, women, minorities, people of maturity, people with disabilities and veterans to apply.