- Communication Skills
- Healthcare Management
- Program Development
Plans, organizes, coordinates, and directs the Utilization, Case Management, and Discharge Planning Programs for MGSH and MUMH. Monitors discharge planning services and counseling to patients and their families and consultation to medical staff regarding patient management for both sites.
Masters degree in Social Work; knowledge of program development and evaluation.
3 years healthcare management experience.
Licensed in Maryland as required by discipline.
Knowledge, Skills & Abilities
Verbal and written communication skills. Working knowledge of various computer software applications.
Primary Duties and Responsibilities
Contributes to the development, review, revision and implementation of clinical pathways, procedures and guidelines at the hospital and system level.
Coordinates the facilitation of patient transition from area to area in a timely, cost effective manner. Assures that the hospital-based program encompasses preadmission, emergency room, admitting, acute care, discharge follow-up, sub-acute and rehabilitation.
Develops and recommends department operating budget and ensures that department operates within budget.
Develops department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
Directs and participates in the provision of social services in the areas of psychosocial assessment and counseling, crisis intervention, child abuse, home health care, oncology, and other support groups' discharge planning.
Ensures the delivery of quality care to inpatients and outpatients by identifying patient needs and developing social service programs to meet those needs.
Monitors and evaluates the effectiveness of policies and practices with regard to length of stay and utilization of resources.
Oversees monthly monitoring and reporting of critical data on LOS, discharges, clinical and teaching outcomes, denials, overturned denials, and other reports.
Participates in multidisciplinary quality and service improvement teams, in meetings and on committees. Represents the department and hospital in community outreach efforts.
Performs other duties as assigned.
Provides direction and support regarding Utilization Management, Case Management, Discharge Planning, and Social Work.
Reviews and approves the Utilization of Physician Advisors.
Selects and manages the training, orientation, and assignment of department staff. Delegates tasks as appropriate. Develops standards of performance, evaluates performance, and conducts performance management planning. Identifies individual staff development needs and provides appropriate resources to meet needs. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.
Serves as the hospital liaison to payers in matters pertaining to utilization of acute care services. Makes recommendations regarding third party case management contracts.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.