Commonwealth of Massachusetts - Boston, MA3.9

The Department of Public Health's Bureau of Substance Addiction Services (BSAS) is seeking qualified candidates for the position of Compliance Officer III. The Compliance Officer III (CO III) is a member of BSAS Quality Assurance and Licensing Unit (QAAL). QAAL is responsible for the regulatory oversight of licensed substance abuse treatment programs and licensed alcohol and drug counselors, and for reviewing and responding to complaints against BSAS licensees and funded services. The Compliance Officer III monitors compliance of these licensees with applicable regulatory and/or contractual requirements and established policy. This position reviews complaints, documents, and pertinent information concerning alleged violations of the laws, rules and regulations. The incumbent obtains evidence and established facts concerning complaints and cases of alleged non-compliance with law, rules and regulations. The CO III conducts investigations and confers with parties to the complaints; conducts interviews, prepares reports, and testifies at hearings when needed.

The CO III will onboard and train relevant BSAS staff members regarding intake and referral to the complaint line, documentation of complaints, documentation of investigations, and report writing. Additionally the CO III will maintain the complaint data system, ensuring the integrity and accessibility of the complaint data. The nature of these duties require travel to BSAS licensed and/or contracted providers in multiple locations through the Commonwealth. The CO III is expected to have a valid Massachusetts driver’s license, use of a private automobile for business travel and flexibility for occasional evening and weekend work.

Detailed Statement of Duties And Responsibilities:
Oversees and coordinates inspection activities to ensure effective operations and compliance with laws, rules, regulations and policies.
Monitors licensed providers activities, services and/or functions through observation, interviews, evaluations to ensure compliance with governing laws, rules, regulations, and policies.

Reviews complaints, reports, documents and other pertinent information received from clients, general public, licensee staff and others concerning alleged violations of laws and regulations to determine the appropriateness of the complaint and determine action to be taken.
Responds to inquiries in order to provide information concerning agency policies, procedures, laws, rules and regulations.
Determines procedures to be used in collecting information and evidence in connection with complaints and alleged non-compliance with laws, rules and regulations.
Obtains evidence and establishes facts and alleged non- compliance with laws, rules and regulations by interviewing individuals. May involve conducting on-site visits to determine extent of non-compliance, validity of complaints and to prepare evidence or information for appropriate action.
Collaborate with other offices and agencies to exchange information and coordinate activities as appropriate.
Collaborate with other authorities on activities such as surveillance, transcription, and research.
Maintains liaison and makes contact with assigned agency personnel and various private, local, state and federal agencies.
Determines procedures to be used in collecting information and evidence in connection with investigations.
Verifies information obtained in order to establish accuracy and authenticity of facts.
Writes investigative reports, Deficiency Correction Orders (DCO) and prepares other reports concerning assigned activities in order to provide requested information and make appropriate recommendations to BSAS and QAAL leadership.
Performs related duties such as maintaining records, attending meetings, and preparing correspondence.
Makes recommendations concerning changes in policies and procedures governing assigned unit activities and confers with management staff and other agency personnel to provide information, resolve problems and/or recommend changes in policies and procedures.
Reviews and analyzes reports, memoranda, etc., for accuracy, completeness and content and to take appropriate action to resolve problems.
Maintain the complaint data system, ensuring the integrity and accessibility of the complaint data.
Assists with the development of Requests for Responses, including providing regulatory expertise in the writing of the document and participating on technical review committees.

Working Conditions:
Compliance Officers spend a significant amount of their work week traveling throughout the state to BSAS licensed substance abuse treatment programs to review and respond to complaints against BSAS licensees and funded services. Typical schedules may require occasional work on the weekends. Compliance Officers will have access to a typical office environment to draft and maintain paperwork and to receive support and oversight from a supervisor. Time spent out of the office is approximately 75% primarily in a specific region or regions of the state but can be called upon for work anywhere in the state.

Preferred Qualifications:
Knowledge of general report writing.
Ability to gather information through questioning or observing individuals.
Ability to use investigative techniques to obtain information.
Ability to maintain accurate records.
Ability to gather information by examining records and documents.
Ability to accurately record information provided verbally.
Ability to analyze and determine the applicability of data and information, to draw conclusions, and make appropriate recommendations.
Ability to prepare general reports.
Ability to exercise discretion in handling confidential information.
Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
Knowledge of investigative techniques.
Ability to utilize computers and applications such as word processing, and spreadsheet software.
Ability to operate a motor vehicle
Knowledge of the principles, practices and techniques of supervision.

DPH Mission Statement:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

Total Compensation:
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Remission for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 1-800-850-6968.


First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.