Peer Support Manager

Mental Health America of NE Indiana - Fort Wayne, IN


Position Title: Peer Support Manager

Reports to: Executive Director

Status: Exempt, Full-Time


The Peer Support Manager (PSM) manager will coordinate all services relating to the state Peer Support (CRS) and Community Health Worker (CHW) training, certification, continuing education, and employment programs. This will include total program oversight, including financial, compliance, and staffing responsibilities.

The PSM will also be responsible for oversight, coordination, community outreach, data management, reporting, and direct service provision for MHANI’s Peer Support programming. Programming includes peer support groups, WRAP recovery classes, and peer mentoring. Oversight and coordination services are provided by the manager for all peer support services, outreach and marketing efforts, volunteer management, peer staff and volunteer training, peer advisory committee meetings, data and reporting, documentation, and other general duties to ensure high quality peer support services are provided.

MHANI is an equal opportunity employer. Working for MHANI is about joining a culture of openness, collaboration, trust, and the invitation and expectation to have a voice. We strive to continually lead with our values and beliefs that enable everyone at MHANI to develop their potential, bring their full self to the workplace, and engage in a community of diversity and inclusion.

This position is contingent upon funding through the DMHA certification contract and Peer Support grants.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide total oversight, including supervision of programs and staff, for Peer Support Programs.
  • Be the primary representative and work closely with the DMHA team to manage the CRS/CHW contract expectations.
  • Define clear program plans with all necessary function areas, i.e., budget, staffing, work priorities.
  • Interface with employers of peers to provide technical assistance and generate new business opportunities. This work is largely conducted with Indiana Community Mental Health Centers (CMHC).
  • Manage the budget of the contract throughout the life of the CRS/CHW contract; ensure database is maintained and publish reports as directed.
  • Coordinate CRS/CHW continuing education events, including: advanced trainings, webinars, CRS/CHW call in meetings, and all documentation related to these activities.
  • Oversee the implementation and facilitation of Wellness and Recovery Action Plan (WRAP).
  • Oversee the coordination and facilitation of peer to peer support groups and mentoring.
  • Conduct community outreach to promote employment of peers, empowerment and hope for individuals facing mental health challenges, raise awareness about mental health issues, and promote stigma reduction.
  • Obtain all required certifications within established national, state and agency deadlines, as necessary
  • Ability to work with minimal supervision, self-motivated, attention to detail, well organized, and dependable.
  • Attend organizational, departmental, and committee meetings as directed.

Supervisory Responsibilities

This position has direct staff supervisory responsibilities.

Work Environment

This job operates in a professional office environment, off site venues and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 am to 5 pm Monday-Thursday and 8:30 am to 4:30 pm. Evening hours are as needed. Flexible schedule.


Travel could be required to attend meetings in Indianapolis or other location to meet with DMHA. Additionally, travel could be required to ensure training/program(s) compliance.


  • Bachelor’s degree in business management, social work, human services, public health, administration, or other applicable education required.
  • Must have 2-3 years of proven program management experience, this includes work with budgets and leading staff.
  • Must have experience interfacing with the public to promote health programs.
  • Must pass background check and have a clear drug screen before employment commences. Must have valid Indiana Driver’s License and meet minimum car insurance requirements.
  • Prefer candidate in recovery with lived mental health condition(s) or substance use challenges.
  • Prefer candidate who has experience working with Community Mental Health Centers.
  • Must have the ability to collect and maintain data; analyze and solve problems; learn and apply new information and skills; and perform highly detailed work.
  • Must have or develop proficiency using MS Office applications and other software applications.
  • Must demonstrate excellent communication skills (written, verbal, and non-verbal) and ability to respect and interact with staff, volunteers, community partners, and the public.
  • Must be able to build relationships and collaborate within the work team and various organizations.
  • Must demonstrate the ability to work with minimal supervision; be self-motivated, have attention to detail, be well organized, and demonstrate dependability and timeliness in performing needed tasks.
  • Must demonstrate strong work ethic, professionalism, respect, and ethical decision making.
  • Must show a positive, solution-focused, and collaborative approach to work with a commitment to group success and problem-solving.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time


  • recovery of lived mental health conditions or substance use: 1 year (Preferred)
  • leadership: 2 years (Preferred)
  • Program Management: 1 year (Required)


  • Bachelor's (Required)