Records Specialist/Dispatcher (Part-time)

Benedictine University - Lisle, IL3.9

Founded as a Catholic university in 1887, Benedictine University is located in Lisle, Illinois just 25 miles west of Chicago, and has branch campuses in Springfield, Illinois and Mesa, Arizona.

We are Catholic. All are welcome. Benedictine University seeks employees who understand and contribute to the University’s mission and vision. Inspired by our Catholic Benedictine mission and identity, our academic community is committed to inclusion. As an institution, we express our commitment to our identity as a Catholic and Benedictine institution through our values as they are manifested throughout the University. As such, all employees are expected to support the University’s Catholic Benedictine mission and identity and to contribute to its distinctive intellectual life in an effort to help each student and each other to thrive academically, professionally, and personally in our religiously and culturally diverse academic community.

Job Title: Records Specialist/Dispatcher (Part Time)

Department: University Police

Reports to: Chief of Police or his designee

Position Summary: This position provides the first line of contact to the general public and all offenders who enter or contact the University Police Department. Also provides directions, instructions, and explanations regarding a variety of general issues which may include, but not limited to: information regarding public service, victim impact panel, detention center procedures, etc. Shall require filing reports into case files, preparing new case files, maintaining open and closed files, maintaining an inventory of supplies and forms; keeping written logs; researching prior records of clients; entering, distributing and maintaining records and documents.

Answers the telephone, takes and relays messages. Acts as receptionist; completes file initiation by obtaining information from the offender, parents, the court or other related departments or entities. Requires appropriate communications with the judiciary, other persons in the judicial system, outside community organizations, individuals, and the public. Requires responding to employees, co-workers and superiors in a cooperative and constructive manner Requires providing support to other department personnel by responding to requests for information and assistance.

Shall compose routine correspondence in response to inquiries from the general public, shall assist in initial inventory of office supplies and provide information as to supply levels, may prepare charts, reports, forms and other documents for use throughout department, student I.D. cards and other relevant information relating to police operations. Serve as “Keeper of Records” for purposes of court, through the DuPage County Court System.

Essential Job Responsibilities:
1. Facilitate data entry relating to incident logs, dispatch logs and police records, send and receive faxes for agency, respond to court record requests, maintain reception duties for University Police and maintain the secure records storage area. Input and access data from law enforcement systems, and maintain CAD logs, and all required documents. Utilize ARMS effectively, including generating IR numbers, entering door checks, watches, Lost and Found Property, Contact Files and all report functions. Maintain and prepare records for electronic transmission to DuPage County Courts as directed by the Chief of Police.

2. Perform data entry in the University's main student/employee data system, and utilize the system to acquire information needed for routine and emergency purposes.

3. Serve as primary contact for staff, students and public both in person and by phone, for the Police Department. Take and dispatch calls for service, answer questions and provide information to public.

4. Serve as primary contact with Police Officers, CSO’s and Student Workers by dispatching emergency and non-emergency calls, responding to radio traffic and providing requested information to street staff.

5. Monitor video surveillance equipment, alarm boards, fire panel, maintenance alarms and respond per department procedures.

6. Obtain and maintain required LEADS certifications and proficiently operate LEADS computer and maintain all required documents.

7. Perform data entry in the University's main student/employee data system, and utilize the system to acquire information needed for routine and emergency purposes.

8. Issue parking permits and maintain parking permit files and database.

Other Functions:
1. Initiate emergency response procedures, and fulfill responsibilities in handling emergencies in accordance with department’s emergency procedures.

2. Maintain positive working relationships with campus personnel and local emergency responders.

Minimum Job Requirements:
Education: A high school diploma or equivalent. Some college preferred.

Experience: Experience as a public safety/911 or campus security dispatcher.

Specific Skills: Ability to speak clearly and be understood via radio and phone communication. Ability to read and understand and apply both written and verbal directives. Normal hearing, due to the heavy volume of telephone and radio communication, audible alarms, and duties requiring monitoring of police/fire/EMS radio traffic. Strong command of the English language. Ability to maintain calm and professional demeanor during stressful or critical situations. Ability to communicate department/College policies and procedures in a professional manner. Strong computer skills, including solid experience with Microsoft Office products. Comfortable with technical equipment to include, radios, scanners, electronic access control, fire panels and PC based programs. Ability to work varying shifts, as required to meet departmental requirements.

Specific Knowledge, Licenses, Certifications:
Supervisory Responsibility (if applicable): None

Working Conditions: Office

Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University's rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Benedictine University is an Equal Opportunity Employer.