The Operations Team Manager position is responsible for managing the team that performs non-selling duties to support the selling function of the store. The Operations Team Manager position is exempt and reports to the Assistant Store Manager and/or Store Manager.
Presents merchandise consistent with visual and merchandising standards
Ensures the timely floor setup, including signage, for promotional events and seasonal business activity
Ensures direction of playbook and seasonal merchandise meetings
Maintains floor and stock areas consistent with store standards
Work in conjunction with the Sales Team Manager (STM) and visual coordinators, where appropriate to support the overall management presentation of the store
Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers. Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.
Ensure Workload Planning and Forecast tools are being used weekly to drive productivity of the operations team.
Processing / Placement Management
Supervise the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Includes applying sensor tags per company standard.
Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction
Price Change Management/ Merchandise Return Management
Supervises the team executing all types of markdowns on the sales floor. Set sales and national ad events.
Ensures accuracy of signing and markdowns.
Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with LP.
Communicates price change inaccuracies and signage direction to the price change office via the help desk
Maintenance & Housekeeping Management
Supervise the team performing the following:
Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
Removal of packing materials from processing drop zones. Bail cardboard and prepare plastic for recycling.
Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.
Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Note: if applicable, specific stores may have 3rd party cleaning service)
Maintaining a safe shopping and working environment
Be responsible for communication to and from BSS Store Operations that would include but not limited to Facilities Management, JLL repair, ROCC the Dock, etc.
Responsible for the Workload Planning process.
Sales & Profit
Meet or exceed sales goal for entire store
Meet or exceed all operational goals including cartons per hour and shrinkage control.
Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
Non-Core Store Operations
Driving support the RCC
Supporting the store to achieve Belk Rewards goal
General Business Performance
Ability to ring the register and provide relentless customer care
Support Team Development
Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner.
Maintaining high store associate engagement through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
Ensuring all associates receive and complete all necessary paperwork.
Train support associates in correct processes and procedures. Provide effective coaching in order to improve performance of all associates.
Conducting timely performance management process and communicate development needs with subordinates. Set goals and identify areas for improvement.
Utilize the corrective action process and or the monthly status checks to document and coach poor performers consistently throughout the store.
Communicate with associates on possible career paths and advancement opportunities.
Develop and promote a diverse group of associates.
Communicate consistently with truck day sales floor management and store manager. Escalate issues as appropriate.
Accept additional duties or share responsibilities during busy times and/or as requested by Management
Manager on Duty Assignment
Supervise customer service during assigned period.
Open and close the store, including weekends
Approve select point of sale transactions such as returns and voids.
Resolve customer service issues as needed.
Understand and be able to use all building operating systems
Follow all policies and procedures related to loss prevention and safety – such as floor sweeps.
Use safety equipment at all times in accordance with OSHA regulations.
Education / Experience Requirements:
Position Contribution Level :
Minimum Education & Experience:
Four-year college degree or equivalent combination of education and experience.
Experience in retail management.
Excellent supervisory, analytical and reasoning skills
Preferred Education & Experience:
Knowledge / Skills Requirements:
Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
Ability to use computer keyboard, standard telephone and other related business equipment.
Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
Ability to stand for long periods of time.
Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
Ability to work at a safe and steady pace.
Store Manager or Assistant Store Manager
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.