The Entry Level Claims Specialist is responsible for recovering payments for damage claims involving utility company equipment and facilities in a call center environment. The claims specialist interacts with homeowners, business owners, contractors, insurance companies, and utility company field technicians. On-going training and opportunity to obtain insurance adjuster licensure is provided.
Investigating claims issues and providing information to damagers including, but not limited to, homeowners and contractors.
Negotiating settlements with damagers and insurance companies as applicable.
Reviews claim information and requests/researches additional reference material to complete the claim record.
Determines damager liability by obtaining and reviewing evidence which includes, but is not limited to, physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers.
Dispute resolution and responds to damager objections.
Detailed data entry into customized claims systems.
Tracks fees, closed and open claims, and other claims information.
Skip tracing as necessary; utilizing internet resources.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Excellent attendance record
Personal initiative and motivation to succeed
Commitment to ethical, professional conduct
Excellent phone communication skills
Basic knowledge of Microsoft Excel, Word and Outlook
Ability to develop and maintain positive relationships, both internally and externally
Ability to embrace change/flexibility
High school diploma or equivalent
Insurance Adjuster License preferred, not required
Negotiation Experience (Insurance claims, sales, dispute resolution or professional collections)
Bilingual in English and Spanish preferred
Hourly Pay Rate/Commission/Bonus
Pre-employment drug screening and criminal background checks are mandatory.
Employee Benefits include health, dental, vision, life, short term, long term, HSA, 401k with employer match, paid time off, sick time, vacation, and holidays.